Summary
Work History
Education
Skills
Timeline
Generic

Ann Authier

Mayflower

Summary

Forward-thinking, client focused candidate bringing a range of knowledge and skills accumulated through work in various fields including customer service, hospitality, and financial services. Diligent, reliable, goal oriented, and ready to contribute solid effort as team member.

Work History

Delivery Driver

Waitr
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Collaborated with customer service teams and management to resolve order issues or customer complaints.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Bistro Attendant

Courtyard By Marriott
  • Processed sales transactions using POS system.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Took daily and weekly inventory of FOH & kitchen stock
  • Maintained daily logs of equipment readings
  • Helped prepare catering orders for hotel events

Room Service Attendant

Hilton
  • Prepared special services for VIP guests and romantic packages.
  • Assisted customers by answering questions and helping them select menu items according to budget or preference
  • Accurately entered customer information and food orders into POS system
  • Gathered all customer requests and arranged food trays to please customers.
  • Delivered food and beverage orders to customer rooms in a discrete, professional manner

Tax Preparer

H&r Block
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Assessed client tax situations to determine best filing options.

Shift Leader

NPC International
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Kept daily logs of equipment readings
  • Daily and weekly inventory

Education

Bachelor of Arts - Psychology

University of Arkansas At Little Rock
Little Rock, AR
12.2024

Associate of Liberal Arts & Science - Psychology

University of Arkansas At Pulaski Tech
Little Rock, AR
05.2021

Skills

  • Microsoft Windows
  • Microsoft Office
  • Statistical Analysis of Data
  • GitHub, VsCode
  • Web Design
  • Tech Setup & Support
  • Google Sheets
  • R
  • Trello
  • Photo Editing Adobe, PicsArt, Canva

Timeline

Delivery Driver

Waitr

Bistro Attendant

Courtyard By Marriott

Room Service Attendant

Hilton

Tax Preparer

H&r Block

Shift Leader

NPC International

Bachelor of Arts - Psychology

University of Arkansas At Little Rock

Associate of Liberal Arts & Science - Psychology

University of Arkansas At Pulaski Tech

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Ann Authier