Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Ayala

Belleview,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in sales with over 25+ years of experience in box store environments. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

43
43
years of professional experience

Work History

Parts Inventory Manager

Circa Services
Lake Worth , FL
05.2022 - Current
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Utilized Supplyware to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
  • Conducted future planning to obtain sufficient materials to accomplish mission.
  • Handled day-to-day shipping and receiving overseeing more than 10-15 packages per day.
  • Organized records of vehicles, schedules and completed orders.
  • Order all parts needed for daily job completions.
  • Complete all phone sales and everything related to techs product needed.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Contact all warranty company's for order completion.
  • Maintain software programs pertaining to inventory of individual vehicles.
  • Delivered substantial cost savings by securing discounts from third-party logistics services providers.

Counter Sales Associate

Home Depot Pro
Orlando , FL
06.2017 - 05.2022
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
  • Finalized sales by completing payments and required paperwork.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Informed customers about important policies and conditions on sales.
  • Maintained clean, organized and professional counter space with continuous upkeep.
  • Answered telephone calls to offer information and promote business products.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Achieved personal sales goals with great upselling and cross-selling abilities.
  • Documented orders in computer system with general conditions and special customer requirements.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Processed accurate credit, debit, check and cash sales transactions for more than 10-30 customer orders per day.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in plumbing and HVAC products.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Finalized sales by completing payments and required paperwork
  • Achieved personal sales goals with great upselling and cross-selling abilities

Sales Associate

Home Depot
Apopka, FL
08.2006 - 06.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers while promote specific merchandise.
  • Provided positive first impressions to welcome existing, new potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • I engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by building attractive displays.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases while promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product and servicing them in a timely manner.
  • Processed product returns in a timely manner.
  • Trained and developed new hires in company processes, product knowledge while helping them form into their positions.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
  • We went from $25,000 weekly when I started, to $100,000 weekly in branch sales.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Counselor

Federal Halfway House
Orlando , FL
04.2012 - 03.2015
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Developed service plans to maintain intact families and improve family functioning.
  • Offered expert testimony for legal consultations and court hearings.
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Managed caseload of 35 patients with substance dependence and or Federal crimes committed.
  • Helped individuals in our program cycle back into everyday life and activities outside of being in prison.
  • Helped individuals obtain jobs.

Asst Store Manager

Winn Dixie Supermarket
Fern Park, FL
03.1992 - 06.2013
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with other managers to significantly raise customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Obtained my certificate to be a certified Pharmacy Technician for the state of Florida.
  • Traveled opening new stores and training new associates.

Owner/Operator

Unique Touch Mobile Auto Detailing
Eustis , FL
01.2009 - 12.2011
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Devised processes to boost long-term business success and increase profit levels.
  • Generated revenues yearly and effectively capitalized on industry growth.

Education

High School Diploma -

Lyman High School
Longwood, FL
06.1994

Skills

  • Reporting Processes
  • Inventory Distribution
  • Conflict Resolution
  • Price Negotiation
  • Inventory Management Software
  • Shipping and Receiving
  • Product Replenishing
  • Process Monitoring
  • Verbal and Written Communication
  • Team Leadership
  • Supplier Relations

Timeline

Parts Inventory Manager

Circa Services
05.2022 - Current

Counter Sales Associate

Home Depot Pro
06.2017 - 05.2022

Counselor

Federal Halfway House
04.2012 - 03.2015

Owner/Operator

Unique Touch Mobile Auto Detailing
01.2009 - 12.2011

Sales Associate

Home Depot
08.2006 - 06.2017

Asst Store Manager

Winn Dixie Supermarket
03.1992 - 06.2013

High School Diploma -

Lyman High School

Similar Profiles

CREATE PROFILE
Ann Ayala