Registered nurse , now retired. Service and people oriented. Great telephone skills and problem solving abilities . Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Participated in a nurse triage line. Taking calls from participants re symptoms and directing them to the appropriated level of care . Followed a Healthwise protocol and timed calls . Worked in conjuction with pts insurance providers . Also handled customer service issues .
Administered Allergy program and acted as office manager.
communicator, critical thinking , compassion and empathy patient advocate
Telephone skills customer service experience problems solving professional service oriented ,