Ann Bellamy
Customer Service
Hephzibah,GA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
21
21
years of professional experience
Work History
Office Manager
Liberty Tax Service
12.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Created, maintained and updated filing systems for paper and electronic documents.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Customer Service Rep for Next Gen
ADP/ Loop Recruiting
09.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked on a year-end project with tax IDs for businesses that haven't updated their information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Manager
Waffle House
03.2003 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various task.
- Prepared foods by following the health code requirements
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
GED -
Augusta Technical College
Augusta, GA 05.2001 -
Skills
- Customer Service
- Administrative Support
- Data Entry
- Office Management
- Organizational Skills
- Office Administration
- Bookkeeping
- Operations Management
- Billing
- Scheduling and calendar management
- Staff hiring
- Project Management
- Human Resources
Timeline
Customer Service Rep for Next Gen
ADP/ Loop Recruiting
09.2021 - 01.2022
Office Manager
Liberty Tax Service
12.2013 - Current
Assistant Manager
Waffle House
03.2003 - 01.2016
GED -
Augusta Technical College
05.2001 -