Ann Birdwell
Lake City,MI
Summary
Dynamic professional with a strong work ethic and exceptional organizational skills, honed as a Sr. PSR at Mary Free Bed. Extensive experience working with EMRs. Proven ability to multitask and deliver outstanding customer service in high-pressure environments. Adept at utilizing technology to enhance efficiency and support team success while maintaining meticulous attention to detail.
Overview
24
24
years of professional experience
Work History
Sr. PSR
Mary Free Bed
08.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
911 Dispatcher
Missaukee County Sheriff
06.2007 - Current
- Operated multi-line phone systems to efficiently handle emergency calls.
- Assessed incoming emergencies to prioritize response actions effectively.
- Provided accurate information and instructions to callers during critical situations.
- Coordinated with law enforcement, fire, and medical personnel for timely dispatching.
- Maintained detailed logs of incidents and dispatch activities for record-keeping.
- Utilized computer-aided dispatch (CAD) systems to track unit status and location.
- Trained new dispatch staff on protocols, procedures, and technology usage.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
Store Manager
Family Video Movie Club
08.2001 - 06.2018
- Managed daily operations, ensuring compliance with company policies and customer satisfaction standards.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Oversaw inventory management, including ordering, stocking, and conducting regular audits for accuracy.
- Developed promotional strategies to increase customer engagement and drive store traffic.
- Analyzed sales data to identify trends, informing purchasing decisions and merchandising strategies.
- Coordinated staff schedules to optimize coverage during peak hours while managing labor costs effectively.
- Resolved customer complaints promptly, maintaining high levels of service quality and customer loyalty.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Applied Science - Business Management
Baker College of Cadillac
Cadillac, MI05.1996
Skills
- Attention to detail
- Friendly, positive attitude
- Customer service
- Multitasking
- Computer skills
- Organizational skills
Timeline
Sr. PSR
Mary Free Bed
08.2018 - Current
911 Dispatcher
Missaukee County Sheriff
06.2007 - Current
Store Manager
Family Video Movie Club
08.2001 - 06.2018
Associate of Applied Science - Business Management
Baker College of Cadillac