Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ann Bosse

Desoto,MO

Summary

Adept in customer service and problem-solving, I significantly enhanced customer satisfaction and loyalty at Stericycle by employing active listening and critical thinking. Skilled in call management and complaint handling, my approach led to positive feedback and repeat business, showcasing my ability to resolve high-stress situations with professionalism and empathy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Business Centers
02.2020 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Home Care Provider

Advantage Home Care
11.2022 - 08.2024
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Administered medication as directed by physician.

Customer Service Representative

URI Incorporated
10.2016 - 01.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Stericycle
10.2014 - 10.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Nebraska College of Business
Omaha, NE
06.1995 - 05.1997

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Customer Relations
  • Complaint Handling
  • Client Relations
  • Customer satisfaction measurement
  • Call Management

Timeline

Home Care Provider

Advantage Home Care
11.2022 - 08.2024

Customer Service Representative

Business Centers
02.2020 - 09.2024

Customer Service Representative

URI Incorporated
10.2016 - 01.2017

Customer Service Representative

Stericycle
10.2014 - 10.2016

Nebraska College of Business
06.1995 - 05.1997
Ann Bosse