Adept in customer service and problem-solving, I significantly enhanced customer satisfaction and loyalty at Stericycle by employing active listening and critical thinking. Skilled in call management and complaint handling, my approach led to positive feedback and repeat business, showcasing my ability to resolve high-stress situations with professionalism and empathy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.