Summary
Overview
Work History
Skills
Languages
Timeline
Generic
Ann Breeden

Ann Breeden

Frederick,MD

Summary

Dynamic Executive Office Manager at Saks Fifth Avenue, recognized for enhancing productivity through strategic calendar management and relationship building. Proven track record in streamlining operations and improving employee morale, while effectively managing sensitive information and fostering a collaborative work environment. Adept at human resources management and delivering exceptional customer service.

Overview

8
8
years of professional experience

Work History

Executive Office Manager

Saks Fifth Avenue
02.2017 - Current
  • Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
  • Kept track of employee performance, project budgets and deadlines.
  • Managed vendor relationships to ensure quality products and services at competitive prices.
  • Oversaw scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
  • Supported senior leadership effectively during periods of organizational change which ultimately led to increased stability throughout the company.
  • Facilitated smooth day-to-day operations, ensuring timely completion of tasks and projects.
  • Developed strong working relationships with stakeholders through clear communication lines that fostered collaboration across departments.
  • Maintained a professional work environment, addressing employee concerns and fostering teamwork.
  • Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling.
  • Organized high-profile events and meetings, ensuring all attendees were well-prepared with materials and agendas.
  • Contributed to the creation of internal policies and procedures that streamlined workflow processes while maintaining compliance standards.
  • Oversaw facilities management tasks to maintain a clean, safe, and comfortable work environment for all employees.
  • Handled conflict resolution efforts within the workplace diplomatically leading to improved morale among staff members.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote company culture.
  • Coordinated various staff training initiatives to improve team members'' skill sets while enhancing overall efficiency within the office.
  • Managed sensitive information discreetly by implementing secure storage practices that protected both company assets as well as employee privacy.
  • Streamlined office processes by implementing efficient organization and communication systems.
  • Managed phone calls, emails, letters and packages.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Skills

  • Organizational leadership
  • Office administration
  • Document management
  • Calendar management
  • Human resources management
  • Expense reporting
  • Customer service
  • Organizational skills
  • Relationship building
  • Customer relations

Languages

Thai
Native or Bilingual

Timeline

Executive Office Manager

Saks Fifth Avenue
02.2017 - Current

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