Ann Brown

Secretary

Department of Army

01.2004 - 05.2023

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents and memos.
Scheduled appointments and conducted follow-up calls to patients.
Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Updated databases to track, analyze, and report on performance and sales data.
Corrected grammar, spelling, and syntax mistakes in medical records.
Accurately documented medical dictation to record patient care records.
Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
Enhanced accuracy of medical records by transcribing detailed physician dictations.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
Improved turnaround time for report generation by efficiently managing transcription tasks.
Demonstrated excellent skills to understand diverse accents and dialects.
Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
Reviewed documentation for compliance with requirements and accuracy of information.