Ann Brown
Palm Springs,CA
Summary
Offering genuine passion for hospitality and readiness to learn and grow in guest-focused environment. Delivers excellent interpersonal and communication skills essential for guest relations roles. Ready to use and develop problem-solving and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ramp Agent
Unified AV
Palm Desert, CA
12.2024 - Current
- Coordinated aircraft ground handling operations to ensure timely departures and arrivals.
- Monitored cargo loading procedures to maintain safety and compliance standards.
- Operated ground support equipment, enhancing efficiency in baggage and freight movement.
- Collaborated with flight crews to facilitate smooth transitions during boarding processes.
- Trained new team members on safety protocols and operational procedures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 30 -100 daily flights.
Pool Security (summer Only)
Omni Hotels & Resorts
Palm Desert, CA
05.2025 - 08.2025
- Maximized customer satisfaction by ensuring timely completion of pool installations and addressing client concerns promptly.
- Aided in minimizing losses due to theft or damages by enforcing strict security measures throughout the facility.
- Upheld building security measures by securing entrances after-hours and reporting any suspicious activities observed during shifts.
- Strengthened client relationships by providing exceptional customer service and support.
Front Desk, Scheduler
Frid Family practice
Palm Springs
09.2021 - 12.2023
- My responsibilities include scheduling appointments
- Utilized electronic health record systems for accurate patient data entry and retrieval, enhancing operational efficiency.
- Managed incoming calls professionally, directing them to appropriate personnel or taking detailed messages as needed.
- Provided exceptional customer care, leading to an increase in positive customer feedback scores and overall satisfaction ratings.
Security Officer
Allies University
Palm Springs
04.2022 - 12.2023
- As a security officer at Acusure Arena, our primary duty is to safeguard the well-being of all visitors and staff. Our security procedures involve stringent checks, such as utilizing metal scanners to detect any prohibited items.
- Conducted regular patrols to deter criminal activity and maintain a secure environment.
- Responded promptly to emergencies, coordinating with local authorities as needed.
- Enhanced company reputation by providing exceptional customer service and support while helping 3 to 5 guest.
Pool Attendant
Marriott spring villas
Palm Desert
10.2021 - 04.2022
- As a Marriott employee, I monitored the hotel guests and provided customer service at pools and in common areas. I sanitized common areas and provided guests with amenities. I also performed and stocked pool areas.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
Cashier
Taco Bell
Palm Desert
06.2019 - 04.2021
- As a taco bell cashier, sanitized and cleaned dining areas, and prepped work stations.
- Assisted in training new cashiers on register operations and customer service protocols.
Education
Bachelor - Social Science And Ethnic Studies
University of California Riverside
Riverside, CA01.
Associates - Social and Ethnic Studies
College of the Desert
Palm Desert01.2022
Diploma -
Palm Springs High School
Palm Springs, CA01.2019
Skills
- Highly organized and detail-oriented
- Effective communicator
- Adept at troubleshooting challenges
- High-quality customer care
- Trained in CPR, First Aid
- Team leadership
Certification
- Certified AUTISM AND SENSORY AWARENESS TRAINING, IBCCES] - 09-12-2026
Timeline
Pool Security (summer Only)
Omni Hotels & Resorts
05.2025 - 08.2025
Ramp Agent
Unified AV
12.2024 - Current
Security Officer
Allies University
04.2022 - 12.2023
Pool Attendant
Marriott spring villas
10.2021 - 04.2022
Front Desk, Scheduler
Frid Family practice
09.2021 - 12.2023
Cashier
Taco Bell
06.2019 - 04.2021
Associates - Social and Ethnic Studies
College of the Desert
Bachelor - Social Science And Ethnic Studies
University of California Riverside
Diploma -
Palm Springs High School