Ann Castronovo, APTD
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, process and productivity improvements, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Ronin Surgical
10.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Developed user manuals and technical documentation to increase usability.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Explained diagnostic findings to customers and outlined repair or service options.
Professional Development Manager
RWM Home Loans
02.2018 - 10.2022
- Managed new employee orientation training process for more than thirty employees each year.
- Trained new hires to perform cross-training exercises with experienced workers.
- Enhanced employee skill sets by developing and implementing comprehensive professional development programs.
- Streamlined training processes for efficient knowledge transfer and improved employee productivity.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Created in-depth training manual for all employees.
- Facilitated workshops on various topics such as leadership, communication skills, teamwork, and problem-solving techniques in order to strengthen employees'' soft skills capabilities.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed departmental systems and procedures to better align workflow processes.
Education
Bachelor of Science - General Studies
Indiana University Bloomington
Bloomington, INAssociate of Science - Physical Therapist Assistant
University of Indianapolis
Indianapolis, INSkills
- Documentation And Reporting
- Operational Efficiency
- Customer Service
- Interpersonal Relationships
- Staff Training and Development
- Goal-Oriented
- Team Development
- Processes and procedures
- Customized training
- Process evaluation and enhancement
- Project Management
- Service Documentation
Certification
- Certified Associate Professional in Talent Development {Association for Talent Development - ATD}
Timeline
Service Manager
Ronin Surgical
10.2022 - Current
Professional Development Manager
RWM Home Loans
02.2018 - 10.2022
Bachelor of Science - General Studies
Indiana University Bloomington
Associate of Science - Physical Therapist Assistant
University of Indianapolis
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