Ann C. Beissel
Columbia,SC
Summary
An accomplished, experienced leader delivering skillful performance analysis, process improvements, and effective strategies supporting teams to succeed and sustain organizational changes. Passionate about working with people - building relationships, fostering self-sufficiency, and coaching and developing employees in achieving higher performance results.
Overview
19
19
years of professional experience
Work History
Experienced Advisory Associate
PricewaterhouseCoopers (PwC) Advisory
01.2019 - Current
- Collaborating with internal teams and Fortune 500 clients to provide quality solutions to complex business concerns.
- Working on project teams conducting Business Analysis and Project Management activities to render an integrated approach to project delivery, including influencing key project decisions
- Performing day-to-day management of the tasks related to individual work streams
- Lead the development and creation of a performance tracking process for client projects
- Developed and executed communication plans
- Roles held: Job Aid Author, Evidence Memo Editor, Claims Manager, Project Support Associate
Consultant, Customer Service Operations
Verizon
01.2007 - 01.2017
- Led 20-member team tasked with risk reduction; developed and executed improvement strategies, monitored performance, and generated analytic reports, updates, and presentations for senior leaders.
- Developed and facilitated several training modules and focus groups pertaining to extending credit and negotiation for a call center of 1400 employees.
- Utilized data mining to identify challenged areas and outliers.
- Partnered with project teams as a subject-matter expert regarding optimal service delivery and loss reduction initiatives.
- Designated SharePoint administrator, accountable for content and maintenance of digital data.
- Created PowerPoint presentations and delivered quarterly review results to senior regional management.
- Maintained ad hoc duties to include retention and loyalty, employee recognition, mitigating call manipulation, budgeting, and bonus calculations.
Education
Bachelor of Science - Business Administration/Finance
Skills
Computer skills
Customer relationship management (CRM)
Performance improvement
Complex Problem-solving
Process improvement
Collaborative teamwork
Reliable and punctual
Conflict resolution
Teamwork and collaboration
Strong communication and interpersonal skills
Self motivation
Analytical skills
Timeline
Experienced Advisory Associate - PricewaterhouseCoopers (PwC) Advisory
01.2019 - Current
Consultant, Customer Service Operations - Verizon
01.2007 - 01.2017
University of South Carolina-Columbia - Bachelor of Science, Business Administration/Finance