Ann Celestino
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. . Provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
14
14
years of professional experience
Work History
Coordinator
Perdoceo Education Corporation
10.2022 - 05.2023
- Auto dialer calls out to perspective students for Colorado Technical University, Trident University, and American Intercontinental University
- Read script and try to get student to transfer over to university for information and/or enrollment.
CSR- Fraud agent
TTEC @ home - Bank of America
07.2020 - 07.2022
- CSR duties
- Provide account balances and transactions
- Verified account activity and guided to correct department if suspicious activity
- Fraud agent
- Made sure no fraudulent activity happens on account
- Verify information on account with Lexus Nexus tool
- Humanify experience
- High Risk Authenticate Callers
- Assist in PIN resets
- Assist in transactions and funding histories.
CSR
Sitel W@H
03.2020 - 07.2020
- Campaign - Intuit Turbo Tax
- Used Smart look to guide customers to file their taxes
- Help customers fix taxes or direct them to proper departments if needing tax advice
- Helped customer with any questions they may have on taxes and products
- Deferred auto-debit payments
- Help customer reset password or fill account recovery forms
- Email proper links for customers to reference off of
- Guide customers through IRS links to requests transcripts, wheres my refund, etc
- Campaign - PSCU
- Help customers report lost/stolen reports
- Make sure customers do not have fraudulent transactions on the account.
Client Care Specialist
Greens Energy Services
04.2019 - 03.2020
- Answer phones and book, cancel, and reschedule appointments when needed
- Take payments over phones for items
- Help permitter with paper work such as product registrations, booking inspection appointments, rescheduling inspections, and discussing rebates with customers
- Help with job costing on install jobs
- Scan paperwork and any other work needed to be prepared
- Help book install lead appointments for customers
- Greet walk-in customers and guide them to the correct department
- Audit call slips to make sure they have all information needed and make sure no amounts are due before rendering services to them
- If so, send them to accounting to collect
- Sent out final notices and certified letters to customers who do not respond to email and phone call attempts.
Dispatcher/Customer Service ; Permitting Services ; Clerical/Front desk assistant
Ace Solves It All
08.2017 - 03.2019
- Run to job sites for necessary permit forms to be signed
- Record Notice of Commitments as well as pull the permit in multiple jurisdictions
- Scheduled inspections for homeowners once jobs were complete
- Scheduled drywall patching for customers after inspections of re-pipes and/or any other work that needed drywall patching
- Took inbound calls for customers who needed service as well did outbound calls for customers membership benefits
- Dispatched over 20 technicians throughout the day for their daily routes from 6:45 a.m - 7 p.m
- On call at night for emergency calls
- Filed paperwork accordingly for office staff in correct folders
- Greeted customers and guided them through the application process.
Server/Customer Service Representative, Management
B.J.'s Brewhouse
01.2009 - 01.2017
- Same high quality customer service as above, with added two years of shift management responsibilities including but not limited to: scheduling, menu development and execution, assist in settling staff disputes, and opening and closing management responsibilities.
Education
Currently Enrolled, Business Admin And Finance -
Valencia College
Osceola County, FL10.2023
Currently Enrolled, A.S Degree in Agriculture -
Valencia College
Kissimmee, FL10.2023
Skills
- Microsoft Office
- Internet Research
- Customer Service
- Customer Relations
- CSR
- Call Center
- Customer Support
- Accounting
- Payroll
- Microsoft Outlook
- Accounts Receivable
- Administrative Experience
- Management
Timeline
Coordinator
Perdoceo Education Corporation
10.2022 - 05.2023
CSR- Fraud agent
TTEC @ home - Bank of America
07.2020 - 07.2022
CSR
Sitel W@H
03.2020 - 07.2020
Client Care Specialist
Greens Energy Services
04.2019 - 03.2020
Dispatcher/Customer Service ; Permitting Services ; Clerical/Front desk assistant
Ace Solves It All
08.2017 - 03.2019
Server/Customer Service Representative, Management
B.J.'s Brewhouse
01.2009 - 01.2017
Currently Enrolled, Business Admin And Finance -
Valencia College
Currently Enrolled, A.S Degree in Agriculture -
Valencia College