Ann C. Heiny
Winter Park,FL
Summary
Proven higher education professional dedicated to student success and learner-centered education. Strive to remove barriers to education. Cultivate positive relationships with students, faculty, staff, and administration at all levels. Relate effectively with diverse campus populations, keeping the best interests of students at the forefront. Confident leader, able to pull large groups together to focus on common goals.
Overview
31
31
years of professional experience
Work History
Faculty, New Student Experience (SLS 1122)
Valencia College
Orlando, FL
05.2015 - Current
- Taught New Student Experience, SLS 1122, 15 credits per semester in face-to-face and online modalities
- Developed curriculum
- Demonstrate proficiency on Canvas and Blackboard platforms
- Course Topics: orientation to college; student success skills with emphasis on time management; personal awareness including strengths, interests, and values; mindsets; development of individualized education plans; exploration of majors and careers; communication skills
- Advise individual students re: academic planning
- Facilitate summer New Student Orientation in person and online
- Assisted various academic programs to infuse gateway courses with student success content
Online First-Year Experience Faculty
Ivy Tech Community College
Central Indiana
01.2014 - 01.2017
- Facilitated 1-2 online First-Year Seminar courses per semester.
Program Manager, First-Year Experience
Lone Star College System
Houston, TX
09.2014 - 05.2015
- Responsible for system-wide coordination of First-Year Initiatives, including student success course, EDUC 1300, across 6 campuses
- Trained EDUC 1300 faculty re: curriculum, pedagogy, classroom facilitation, processes and procedures
- Collaborated with program chairs to provide appropriate faculty support
- Developed and implemented peer mentor pilot program, training peer mentors, supervisors, and faculty
- Collected and analyzed data to inform decision-making
Director, First-Year Experience/QEP
Armstrong State University
Savannah, GA
02.2014 - 08.2014
- Responsible for all elements of first-year student programming, including first-year learning communities, Common Read with related events, and peer mentoring
- Advocated for the best interests of first-year students
- Developed and implemented Summer Challenge, a bridge program for provisionally admitted students
- Collaborated with Admissions, Academic Advising, Multicultural Affairs, and Housing to develop and conduct multiple new student and family orientations each semester
- Worked closely with academic department chairs to schedule learning communities
- Recruited, trained, and supported faculty to meet the needs of first-year students
- Assessed program outcomes
Department Chair, Foundations of Success (FYE)
Ivy Tech Community College
Central Indiana
02.2012 - 02.2014
- Facilitated collaboration between Academic Affairs and Student Affairs to design and implement student success strategies
- Worked closely with Student Ombudsperson to refer students to internal and external resources
- Improved student retention and success through innovative strategies that addressed genuine student needs
- Chaired New Student Seminar (IVYT 120) and First Year Seminar (IVYT 101) courses
- Assessed program effectiveness
- Supervised over 70 full and part-time faculty in more than 200 course sections per semester
- Designed and facilitated faculty professional development events 4-6 times per year
- Served on statewide curriculum committee
- Taught 6 credit hours per semester
Program Chair, Student Success Courses: First Year Seminar (IVYT 101) and New Student Seminar (IVYT 120)
Ivy Tech Community College
Central Indiana
12.2006 - 02.2012
- Designed and implemented curriculum for IVYT 101 and IVYT 120
- IVYT 101 improved one year retention by 20% for students who successfully completed in their first semester
- Increased IVYT course sections offered from 25 to over 200 per semester
- Supervised 40+ adjunct instructors
- Taught 9 credit hours per semester
- Collaborated with Student Services, Career Services, TRiO program, scholarship programs and other departments to meet students’ needs
Interim Dean, Academic Skills Advancement Division
Ivy Tech Community College
Central Indiana
03.2009 - 06.2009
Program Manager: Nina Mason Pulliam Legacy Scholars
Ivy Tech Community College
Central Indiana
03.2005 - 12.2006
- Assisted 30+ non-traditional scholarship recipients to overcome financial, academic and personal barriers to higher education through active, personalized advising and case management
- Administered emergency funds to meet unanticipated student needs
- Developed and presented orientation and ongoing programming to address the academic, practical and social needs of Nina Scholars
- Chaired advisory council meetings
- Supervised program assistant, mentors and tutors
- Managed $500,000 yearly budget
Clinical Manager
PassWord Community Mentoring, Inc.
Indianapolis, IN
02.2001 - 03.2005
- Provided clinical supervision (group and individual) to 21 full time staff members
- Collaborated with community partners to achieve desired outcomes for consumers
- Collaborated with Executive Director in development of service delivery model, training package and professional presentations
- Developed, implemented, and oversaw systems for monitoring corporate compliance for Medicaid billing protocol
Service Coordinator
BehaviorCorp, Dawn Project
Indianapolis, IN
01.1999 - 02.2001
- Coordinated and led innovative treatment teams to assist children with identified mental health, behavioral, and legal issues
- Responded to crisis situations including attempted suicide, arrest, school suspension and expulsion, and placement outside of home
- Advocated for children to remain in least restrictive environments
- Assisted families in accessing resources
Adoption Counselor
Bethany Christian Services
Indianapolis, IN
01.1997 - 11.1998
- Counseled pregnant women who were considering adoption for their expected babies
- Assisted women in the screening of prospective adoptive families
- Performed home studies for prospective adoptive families
- Coordinated hospital and placement experience for all parties
Family Therapist
Indianapolis Institute for Marital and Family Relations
Indianapolis, IN
01.1994 - 01.1997
- Assessed and counseled abused children and their families
- Counseled adult victims of sexual assault
- Served as expert witness for the prosecution in sexual abuse cases
Education
M.S. - Marriage and Family Therapy
Indiana State University
Terre Haute, Indiana06-1992
B.S. - Psychology
Manchester College
North Manchester, Indiana05-1990
Skills
- Classroom instruction
- Train and mentor faculty
- Critical thinking
- Data-informed decision-making
- Curriculum development
- Execute Organizational Strategies
- Exceptional interpersonal skills
- Clear, diplomatic communicator
- Canvas & Blackboard proficiency
- Cultivate Collegial Relationships
- Excel in Team Collaboration
- Program Management
Service to Valencia College
Member, Behavioral Assessment Team (BAT)
Staff high level student behavioral concerns on multidisciplinary team. Develop strategies to address needs of students and campus community to maintain safety and also facilitate student growth and development when possible.
Faculty Ombudsperson
Listened to faculty concerns re: colleagues, administrators and Valencia policies. Strategized with faculty re: best course of action. Referred faculty to appropriate resources to escalate a concern or reach resolution.
Valencia Foundation Scholarships Review Committee
Read student applications for scholarships. Made recommendations re: recipients and award amounts.
Member, Faculty Hiring Committees
Participated on committees to hire full-time and part-time faculty. Evaluated applicants and made recommendations to dean.
Additional Education
Completed all coursework toward a Ph.D. in Educational Administration: Higher Education Leadership. Indiana State University, Terre Haute, IN. 6/11-6/13.
Timeline
Faculty, New Student Experience (SLS 1122)
Valencia College
05.2015 - Current
Program Manager, First-Year Experience
Lone Star College System
09.2014 - 05.2015
Director, First-Year Experience/QEP
Armstrong State University
02.2014 - 08.2014
Online First-Year Experience Faculty
Ivy Tech Community College
01.2014 - 01.2017
Department Chair, Foundations of Success (FYE)
Ivy Tech Community College
02.2012 - 02.2014
Interim Dean, Academic Skills Advancement Division
Ivy Tech Community College
03.2009 - 06.2009
Program Chair, Student Success Courses: First Year Seminar (IVYT 101) and New Student Seminar (IVYT 120)
Ivy Tech Community College
12.2006 - 02.2012
Program Manager: Nina Mason Pulliam Legacy Scholars
Ivy Tech Community College
03.2005 - 12.2006
Clinical Manager
PassWord Community Mentoring, Inc.
02.2001 - 03.2005
Service Coordinator
BehaviorCorp, Dawn Project
01.1999 - 02.2001
Adoption Counselor
Bethany Christian Services
01.1997 - 11.1998
Family Therapist
Indianapolis Institute for Marital and Family Relations
01.1994 - 01.1997
M.S. - Marriage and Family Therapy
Indiana State University
B.S. - Psychology
Manchester College