Ann Cho Copeland
Lyons
Summary
Results-driven maintenance supervisor with a strong history of improving equipment safety and operational efficiency. Achieved significant reductions in production downtime by implementing effective scheduling and inspection protocols. Proficient in team leadership, ensuring high-quality work while driving cost efficiencies. Dedicated to fostering a culture of continuous improvement and customer satisfaction in fast-paced settings.
Overview
31
31
years of professional experience
Work History
Commercial maintenance manager
NORTH AMERICAN PROPERTY SERVICES. INC
Ashburn
05.2001 - 05.2025
- Oversaw maintenance of facilities, equipment, and machinery through effective planning and scheduling.
- Managed maintenance budget while supervising over 50 personnel.
- Ensured compliance with safety regulations to mitigate operational risks.
- Directed scheduling of maintenance tasks to optimize performance across multiple commercial properties.
- Conducted regular inspections to assess maintenance needs and identify safety hazards.
- Coordinated vendor management for timely repairs and enhanced service delivery.
- Performed routine preventative maintenance on all mechanical systems to minimize downtime.
- Streamlined processes for maintenance activities to boost overall productivity.
Software Engineer
General Assembly
Denver
05.2023 - 10.2023
- Collaborated with developers to design user-friendly software interfaces.
- Participated in code reviews to ensure quality and adherence to standards.
- Engaged in daily stand-up meetings to discuss project progress and challenges.
- Supported team members by providing technical assistance and guidance.
- Implemented new features into existing software systems using HTML, CSS, JavaScript, and PHP.
General Manager
Green Pine Tree Bar & Grille
Houston
03.1996 - 07.2000
- Crafted innovative menu selections to enhance restaurant appeal and profitability.
- Streamlined ordering processes with local suppliers for efficient inventory management.
- Managed staff schedules and assigned tasks to optimize workflow efficiency.
- Oversaw inventory management for supplies and equipment procurement.
- Developed marketing strategies to promote events and increase patron engagement.
- Trained employees on responsibilities, policies, and procedures to ensure compliance.
- Built and maintained long-term customer relationships through effective account management.
- Maintained vendor relationships to secure optimal pricing on supplies and materials.
General Manager
La Merced Meat Market
Houston
01.1994 - 07.2000
- Supervised daily operations of family enterprise, overseeing supply procurement and accounting tasks.
- Facilitated staff onboarding and separation processes to maintain workforce efficiency.
- Collaborated with diverse coworkers to achieve organizational goals and resolve product-related issues.
- Resolved customer problems through knowledgeable service, promoting high levels of satisfaction.
- Exceeded expectations by implementing creative solutions to enhance customer experiences.
- Identified customer needs promptly, ensuring swift and effective responses.
Education
Advanced Software Engineering Immersive Program - Software Engineering
GENERAL ASSEMBLY
Denver, CO10.2023
Bachelor of Science - Human Biology
TEXAS CHIROPRACTIC COLLEGE
Pasadena, TX10.2006
Bachelor of Arts - Sociology
BAYLOR UNIVERSITY
Waco, TX05.2000
Skills
- JavaScript programming
- Front-end development
- Code review and testing
- User interface design
- Team collaboration
- Microsoft Office tools
- Scripting languages: PHP, Python, JavaScript
- Visual Basic
- Agile methodologies and Scrum
- API integration
- UX design principles
- MySQL database management
- Debugging and troubleshooting
Projects
POURSPOT, Full Stack Python & Django web app executed to bring both industry leaders and leisure participants to a common place for cocktail recipe inspirations. Coordinated PostgresSQL database connection and performance, with full CRUD capabilities. Authenticating users via Django built-in authentication. Deployed online using Heroku. Incorporated use of current popular technologies. MYTODOSAPP, MERN Stack todos web app managing personal tasks on the go. Implementation of token based authentication using AJAX requests, use of async functions to consume promises, use of DRY coding to call user APIs, and addition of middleware to process requests to the Express server. SOUTHERN COMFORT RECIPES, Full Stack web app allows users to create and share recipes with others. Developed UX/UI design with Trello and Figma, implementing user stories, as well as wireframe and ERD. Designed algorithm to allow new user sign-up, login/logout, implementing middleware and OAuth, as well as full CRUD application with Mongoose model, controller for model, and EJS deployed at Heroku.
Languages
English
Native/ Bilingual
Korean
Professional
Spanish
Limited
Timeline
Software Engineer
General Assembly
05.2023 - 10.2023
Commercial maintenance manager
NORTH AMERICAN PROPERTY SERVICES. INC
05.2001 - 05.2025
General Manager
Green Pine Tree Bar & Grille
03.1996 - 07.2000
General Manager
La Merced Meat Market
01.1994 - 07.2000
Advanced Software Engineering Immersive Program - Software Engineering
GENERAL ASSEMBLY
Bachelor of Science - Human Biology
TEXAS CHIROPRACTIC COLLEGE
Bachelor of Arts - Sociology
BAYLOR UNIVERSITY