ANN CHRISTIAN
Colonial Heights,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Hospice Aide
Bon Secours
Richmond, VA
01.2020 - Current
- Supporting grieving families by offering a listening ear, compassion, and kindness.
- Help patients maintain dignity during difficult times.
- Document information in patient charts and communicate status updates to the interdisciplinary care team.
- Safeguard patients’ privacy with strict adherence to HIPAA protocols.
- Provide necessary health education training for patients.
- Assist with new hiring training.
- Providing proper care and observation of patient skin to prevent the breakdown of tissue over a bony prominence.
- Report any changes in patient conditions to the case manager.
Hospice Aide
Encompass Hospice
10.2018 - 04.2020
- Provided quality end-of-life care to clients in facilities as well as private residences
- Supported daily living activities by serving meals, feeding, ambulating, turning over, and positioning patients.
- Observed and documented patient status and reported patient complaints to the case manager
- Assisted with new hire training
- Remind /assist the patient with an oral medication that can be self-administrated.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurse's
CNA
Public Partnerships
Richmond , VA
06.2012 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Documented patient care services by charting in designated areas.
Member Service Rep
BroadPath Healthcare
05.2017 - 05.2018
- Reviewed new account applications to verify eligibility of prospective members.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Provided accurate and appropriate information in response to customer inquires.
- Inform and educate members on their billing/invoicing setup and billing payment procedures.
- Identify and assess customers’ needs to achieve satisfaction.
- Assist members with mail order requests, such as new registration, prescription refills, order status.
- Provide detailed plan information to potential members to make an informed decision.
- Educated Medicare beneficiaries on products from various carries.
Independent Contractor
Liveops
Scottsdale, AZ
02.2016 - 10.2019
- Answered phone calls and written questions, concerns, and complaints regarding memberships
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Documented details of all calls and customer service.
- Review account and service histories to identify trends and issues.
Education
AAPC Billing and Coding ICD-9 and ICD-10 Training Course -
01.2015
Certified Nursing Assistant, Adult learning Center -
01.2007
Medical Office Specialist -
The Braxton School of Business
01.2005
Skills
- Knowledge of ICD-9-CM and ICD-10-CM diagnosis coding
- Knowledge of CPT and HCPCS coding
- Proficient in Microsoft Office
- Strong organizational skills, efficient and self-directed
- Demonstrate good decision-making skills, problem-solving, and judgment
- HIPAA and Patient Confidentiality
- Knowledge of EOBs
- Knowledge of Medical terminology & Anatomy
- Medicare/ Medicaid
- Office support (phone, faxing, filing, printer)
- Telephone Reception
- Picking up delivering Medical Records
- Customer Service Satisfaction
- Insurance verifications
- Avaya Software knowledge
- Mentoring and training
- Inbound and Outbound Calling
- Clerical Support
- Customer relations
- Ability to work well with others
- Able to work Independently
- Customer Relations
Timeline
Hospice Aide
Bon Secours
01.2020 - Current
Hospice Aide
Encompass Hospice
10.2018 - 04.2020
Member Service Rep
BroadPath Healthcare
05.2017 - 05.2018
Independent Contractor
Liveops
02.2016 - 10.2019
CNA
Public Partnerships
06.2012 - Current
AAPC Billing and Coding ICD-9 and ICD-10 Training Course -
Certified Nursing Assistant, Adult learning Center -
Medical Office Specialist -
The Braxton School of Business