Ann Closson
Bellwood,PA
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
10
10
years of professional experience
Work History
Medical Office Secretary
UPMC Altoona
Altoona, PA
12.2013 - Current
- Greeted patients, collected personal information and verified insurance coverage.
- Ordered office supplies and maintained inventory levels as needed.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Routed laboratory or diagnostic results to appropriate staff.
- Provided administrative support to the medical staff including physicians, nurses and technicians.
- Set up new patient files with appropriate documentation.
- Managed physician calendar, scheduling patient appointments and procedures.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Scanned documents into electronic format for easy retrieval later on.
- Answered incoming calls and responded to inquiries from patients and staff members.
- Prepared forms, letters, reports and other documents as requested by medical staff.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Science - Medical Secretary
School of Commerce
Altoona, PA06-1994
Skills
- Customer Service
- Clinical Support
- Inventory Management
- Office Reception
- HIPAA
- Patient Scheduling
- Epic Systems
- Scheduling Tests and Procedures
- Appointment Scheduling
- Problem-Solving
- Supply Ordering
Timeline
Medical Office Secretary
UPMC Altoona
12.2013 - Current
Associate of Science - Medical Secretary
School of Commerce