Ann Crenshaw
Dayton,OH
Summary
Dynamic Clinical Operations Manager with a proven track record at Dayton Gastroenterology LLC, excelling in site operations oversight and staff leadership. Enhanced patient care through electronic charting expertise and quality improvement initiatives, while fostering a collaborative environment that improved employee retention and performance. Strong decision-making skills drive operational success.
Overview
20
20
years of professional experience
Work History
Clinical Operations Manager
Dayton Gastroenterology LLC
01.2016 - 08.2025
- Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance
- Ensured regulatory compliance with timely audits, thorough documentation, and prompt corrective actions.
- Led the implementation of electronic medical records systems which streamlined documentation processes while maintaining high standards of patient privacy.
- Enhanced staff productivity through effective training programs and performance management strategies.
- Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
- Developed strategic partnerships with external stakeholders such as pharmaceutical companies or other healthcare providers to expand services offered.
- Oversaw overall operation of infusion services and patient care.
- Managed 45 employees with various personalities and from different cultures for large 27-physician practice.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Operations Manager
Five Rivers Health Center
06.2005 - 01.2016
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and multiple resident and attending physicians and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between hospital and clinic departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Reported issues to higher management with great detail.
- Strong conflict management abilities
- Participation in infection control and regulatory compliance initiatives
- Actively participated in multiple areas of quality improvement.
- Lead successful merger of two resident community health clinics into one internal medicine center
- Actively engaged and assisted with the designation of the clinic as a Patient centered medical home
Education
Bachelor of Science - Nursing
Wright State University
Dayton, OHNursing Science
University of Phoenix
Phoenix, AZ06-2013
Skills
- Site operations oversight
- Strong clinical judgment
- Customer service
- Decision-making
- Quality improvement
- Critical thinking
- Clinical expertise
- Electronic charting expertise
- Staff leadership
- Workload management
- Deadline management
- Task delegation
- Compliance oversight
- Staff supervision
- Performance improvement
- Delegation
- Medical records management
- Budget management
Timeline
Clinical Operations Manager
Dayton Gastroenterology LLC
01.2016 - 08.2025
Operations Manager
Five Rivers Health Center
06.2005 - 01.2016
Bachelor of Science - Nursing
Wright State University
Nursing Science
University of Phoenix
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