ANN CRISSMAN
Tacoma,WA
Summary
SALES OPERATIONS BUSINESS PROGRAM MANAGER High energy, data-driven and goal-oriented professional with in-depth experience in delivering insights to leadership and aligning managers and individual contributors to strategic priorities in a multinational $198B competitive IT company. Adept in balancing many simultaneous projects while meeting tight compensation deadlines and renowned for aligning with policy/compliance and escalation handling. Proficient interpersonal, verbal, and written communication skills and ability to deliver effective presentations to groups and conduct one on one meetings with stakeholders, operations teams, and Leadership Teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Program Manager; Regional Excellence Mgr
Microsoft
11.2022 - Current
- Worldwide Incentive Compensation
- Support field enablement for approx. 850 sellers (comprised of individual contributors, managers, and leaders) covering incentive plans and programs
- Investigated ad hoc issues to identify discrepancies and trends with compensation and worked to resolve gaps
- Ensure quota delivery execution across field teams, identify and troubleshoot errors that prevented quota issuance and partner with the Leadership team on workstream load balancing to ensure process efficiency and removal of roadblocks to deadlines
- Oversee managed service processes in relation to associated SLA’s day to day, through regular engagements, audits, internal training, development and partnering with internal managed services leadership
- Align new processes and partnered on bubbling issues to drive to resolution.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on productivity strategies to accomplish challenging goals.
Business Program Manager; Field Advisor/Sales Planning & Execution Mgr
Microsoft
06.2019 - 11.2022
- Delivered Business Insights to leadership that detail field compensation trends, needs and blockers while providing recommendations and gain insights to provide feedback to leadership
- Evaluated area YTD role performance against quarterly finance and scorecard performance
- Aligned Managers and individual contributors (ICs) to strategic priorities and supported comprehensive understanding through training for managers and ICs on YoY compensation plan changes, current year construct, and tools, which boosted satisfaction rating for compensation plans, the tools and our org
- Served as an Escalation Committee Lead: Chaired a forum of organization leaders in discussions to evaluate cases and apply consistent decisions; defined R&R, scope, guidance/principles, criteria for consistency; defined process and communication plan, which significantly: reduced the response time to cases and increased satisfaction of the field
- Contributed to the creation of a single simplified platform that enabled thorough case documentation, tracking and relevant committee discussion points, which garnered wholistic collaboration between submitters and the committee.
- Coached team members on productivity strategies to accomplish challenging goals.
Business Excellence Organization
Microsoft
08.2013 - 06.2019
- Excellence Organization US-Sales (vendor)
- Trained and provided expertise to services sales field, sales managers sales excellence leaders and vendor team, regarding revenue-based incentive programs quota, revenue reconciliation (recon), territory assignments, and attainment as the subject matter expert for US Services Compensation Team
- Managed revenue recon process and reduced escalations by 60% by implementing proactive procedures and quality controls into process
- Interim team lead for 4 months managing Quota, territory, RECON processes, and vendor team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Financial Analyst
Global Ventures Inc
12.2011 - 07.2013
- Is a turnaround management company that aids distressed companies
- Researched and compiled financials to assess risk, analyze market trends and develop or add to marketing strategies of companies
- Performed complex financial and budget use-trend analyses for multiple million-dollar companies to assess risk that saved money and identified proficiencies for future implementation
- Analyzed cost breakdowns/costing, financial statements, taxes, insurance, transportation costs, plan vs actual, and labor costs, etc. to provide short and long-term business goals
- Drafted final reports including evaluations, valuations, due diligence, prospectus, and other reports for banks and clients.
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
Education
BBA - Finance/Economics
Eastern Washington University
Skills
- Customer Satisfaction
- Process Creation Implementation & Management
- Process Modeling
- Process Efficiencies
- Escalation Management & Prevention
- Data Analysis
- Attention to Detail
- Problem Solving
- Sales Planning
- Leadership skills
Certification
Process Creation & Implementation & Management | Process Modeling | Process Efficiencies | Escalation Management & Prevention | Data Analysis | Attention to Detail | Problem Solving | Planning | Leadership Skills
Timeline
Business Program Manager; Regional Excellence Mgr
Microsoft
11.2022 - Current
Business Program Manager; Field Advisor/Sales Planning & Execution Mgr
Microsoft
06.2019 - 11.2022
Business Excellence Organization
Microsoft
08.2013 - 06.2019
Financial Analyst
Global Ventures Inc
12.2011 - 07.2013
BBA - Finance/Economics
Eastern Washington University