Ann Cunningham
Richland,WA
Summary
Child support professional with proven track record in case management and legal compliance. Known for fostering collaborative team environments and adapting to evolving needs. Skilled in conflict resolution and legal documentation, ensuring reliable and consistent support.
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Overview
10
10
years of professional experience
Work History
Child Support Enforcement Officer II
Washington State Division of Child Support
06.2013 - 01.2018
- Facilitated communication between custodial and non-custodial parents, resulting in more amicable resolutions.
- Conducted thorough financial investigations to accurately determine non-custodial parents'' ability to pay child support obligations.
- Streamlined processes by maintaining accurate records, updating case files, and completing required documentation promptly.
- Assisted in the establishment of paternity for children by coordinating DNA testing and securing affidavits.
- Improved child support compliance by conducting investigations and monitoring cases.
- Expedited legal actions to secure child support payments through coordination with attorneys and court officials.
- Promoted parent accountability through monitoring compliance with court orders and initiating enforcement actions as needed.
- Enhanced enforcement efforts for better case resolution by collaborating with other agencies.
- Contributed to a positive work environment within the office through active participation in team meetings and ongoing professional development activities.
- Managed caseload effectively to ensure prompt action on cases requiring attention or escalation.
- Educated parents about their rights and responsibilities concerning child support matters, fostering understanding and cooperation.
- Increased child support collections by implementing effective case management strategies and ensuring timely followups.
- Maximized efficiency in case processing by utilizing advanced software applications and databases.
- Reduced outstanding debts by negotiating payment plans with delinquent parents and pursuing wage garnishments when necessary.
- Maintained up-to-date knowledge of federal, state, and local regulations governing child support enforcement practices.
- Ensured fair treatment of all parties by objectively evaluating evidence presented during hearings or negotiations.
- Developed rapport with clients from diverse backgrounds, ensuring they felt respected throughout the process.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Program Coordinator
Protrain
10.2007 - 01.2013
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored and evaluated program outcomes, applying findings to refine and improve future initiatives.
- Achieved significant increases in program attendance by launching targeted outreach campaigns.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
- Negotiated with vendors for services and supplies, achieving cost savings while maintaining quality.
- Developed proposals and operational plans within assigned area.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Monitored programming trends to keep content relevant and up-to-date.
Education
Bachelor of Arts - ENGLISH WITH HISTORY MINOR
Washington State University
Pullman, WA05-2006
Skills
- Organizational growth
- Courtroom etiquette
- Strong negotiation
- Cross-cultural sensitivity
- Financial acumen
- Interviewing techniques
- Investigative skills
- Legal research
- Case analysis
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Excellent communication
- Effective communication
- Relationship building
- Conflict resolution
- Written communication
- Case management
- Client interviewing
- Multicultural awareness
Timeline
Child Support Enforcement Officer II
Washington State Division of Child Support
06.2013 - 01.2018
Program Coordinator
Protrain
10.2007 - 01.2013
Bachelor of Arts - ENGLISH WITH HISTORY MINOR
Washington State University
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