Ann De Nicola
Whittier,CA
Summary
Dedicated and Resourceful Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
40
40
years of professional experience
Work History
Customer Service Representative
Menasha Packaging Company
Santa Fe Springs, California
07.1980 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns
- Data Entry
- Answering incoming calls
- Prepared packages for UPS
- Ordered supplies
- Ordered food for meetings and or company holiday parties
- Payroll
- Billing
- Filing & purgeing files
- Built orders
- Follow up on orders
- Sales support for the leading salesman generating 8-10 million a year
Skills
- Data Entry
- Inbound and Outbound Calling
- Client Relations
- Customer Service
- Complaint resolution
- Scheduling
- Account updating
- Stock management
- Adaptive team player
- Customer Relations
- Administrative Support
- Prioritization
- Filing
- Follow-up skills
- Order Processing
- Positive and professional
References
- Upon request
Timeline
Customer Service Representative
Menasha Packaging Company
07.1980 - 04.2020
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