Ann Dickens
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Shift Manager
AAFES, Multiple
01.2012 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Billing Specialist
A New Tomorrow BHS
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Streamlined billing process efficiency by implementing updated billing system.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
Customer Relations Manager tier two
Foundever/Starbucks Corporate
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Established performance and service goals and held associates accountable for individual performance.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
CPP/RPP
Advance Auto Parts
Executive Assistant/Business Office Manager
LPL Financial Services
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Department Manager
Walmart
Education
High School Diploma -
Crestwood High School
Sumter, SCSome College (No Degree) in Office Management Business Management / Accounting -
Southern New Hampshire University
Manchester, NH01.2025
Skills
- CRM and Office Management Software
- Recruitment and Hiring
- Staff Training
- Problem Resolution
- Employee Development
- Teamwork and Collaboration
- Verbal and Written Communication
- Federal and state accounting knowledge
- Coordinating
- Banking Operations
- Scheduling and Calendar Management
- Customer Relations
- Data Entry
- Event Coordination
- Financial software experience
- Medical software knowledge
- Insurance Verification
- Billing systems and software
- Invoice Processing
- Claims Processing
- HIPAA Compliance
- Claim submission
- Medical coding knowledge
- Patient account management
- Quality Assurance
- Call Monitoring
- Staff Motivation
- Customer service focus
- Microsoft Excel
- Accounts Receivable
- Accounting Principles
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/Written Communication
- Administrative Support
Summary
Dependable office management professional brings ten years of experience in administrative oversight. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in all office environments. Pursing College Degree.
Cover Letter
Dear Hiring Manager,I am an experienced Executive Assistant seeking an opportunity at your company. I have a strong track record and am looking forward to bringing my skills and abilities to the team.In addition to my 10+ years of experience, I have strong interpersonal and communication skills that allow me to adapt to any group or situation. Abilities in appointment setting, calendar coordinating and business correspondence have also helped me to build relationships and achieve results.Please take a look at my enclosed resume for more details about my work experience and qualifications. I'd really like to speak with you more about the position, and I look forward to hearing from you soon.
Sincerely,
Ann Dickens
Timeline
Shift Manager
AAFES, Multiple
01.2012 - Current
Billing Specialist
A New Tomorrow BHS
Customer Relations Manager tier two
Foundever/Starbucks Corporate
CPP/RPP
Advance Auto Parts
Executive Assistant/Business Office Manager
LPL Financial Services
Department Manager
Walmart
High School Diploma -
Crestwood High School
Some College (No Degree) in Office Management Business Management / Accounting -
Southern New Hampshire University