Ann Dickey
Pittsburgh,PA
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at Dennys Diner to enhance guest satisfaction and streamline operations. A collaborative team player, I significantly contributed to creating efficient workflows and fostering positive customer relationships, demonstrating adaptability and a strong work ethic. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Dennys Diner
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Team Member
Texas Roadhouse
08.2021 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
Cold Line Team Member
Dairy Queen Grill & Chill
09.2020 - 06.2021
- Demonstrated proficiency in using various kitchen tools such as knives, slicers, mixers, and scales for accurate portion control.
- Proactively monitored food supplies, notifying management when restocking was needed to avoid shortages or delays in service.
- Supported management initiatives by participating in training sessions aimed at improving overall team performance.
- Operated kitchen equipment safely and effectively, minimizing risk of accidents or damage to property.
- Assisted in maintaining a clean and organized workspace, ensuring optimal food safety standards for guests.
- Prepared customized orders with attention to detail, accommodating specific guest preferences or needs without compromising quality standards.
- Enhanced customer satisfaction by efficiently preparing and serving menu items according to established recipes and guidelines.
- Contributed to a positive workplace atmosphere by willingly assisting colleagues with tasks and offering constructive feedback.
- Managed food preparation processes with precision, ensuring consistent quality output for every order served.
- Maintained proper food storage practices, reducing waste while preserving freshness for optimal taste experience.
- Upheld excellent hygiene standards by frequently washing hands and sanitizing surfaces before handling food products.
Education
No Degree - Pre-Medicine
Pennsylvania State University of Altoona
Altoona, PA05.2027
High School Diploma -
Seton LaSalle Catholic High School
Pittsburgh, PA05.2023
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Hospitality service expertise
Memory retention
Cleanliness standards
Team Player
Reliable and Responsible
Warm and Friendly
Adaptable and Flexible
High Energy and Stamina
Relationship Building
Decision-Making
Timeline
Server
Dennys Diner
07.2023 - Current
Team Member
Texas Roadhouse
08.2021 - 07.2023
Cold Line Team Member
Dairy Queen Grill & Chill
09.2020 - 06.2021
No Degree - Pre-Medicine
Pennsylvania State University of Altoona
High School Diploma -
Seton LaSalle Catholic High School