Ann Donlan

• Ensured compliance with federal, state and local employment laws. Provided guidance on labor law compliance issues, such as FLSA and Title VII.
• Provided guidance and support to leaders and managers regarding complex, specialized, and sensitive personnel matters, including protected leave, accommodations, and ADA compliance.
• Oversight and administration of all protected leave, including FMLA, WA PF&ML, and Workers' Compensation.
• Managed and executed annual federal reporting practices, such as ACA and EEOC.
• Administered a discipline model through the process of investigation of workplace issues, utilizing practices of objectivity, integrity, professionalism, and compassion. Handled employee discipline and termination to address policy infractions.
• Developed hiring and recruitment policies and practices to ensure a transparent and fair hiring process, in alignment with anti-discrimination laws, and the organizational mission, vision, and values.
• Attended hiring and special events to recruit qualified candidates for the company.
• Analyzed and synthesized data and analytics gathered from surveys, personnel metrics, focus groups, or other methods to identify areas of improvement within the organization.
• Developed internal employee recognition programs to improve employee engagement and retention.
• Implemented organizational change initiatives effectively while minimizing disruption in operations.
• Managed full-cycle human resource operational activities to maximize employee performance and HRIS efficiency. Utilized various software and tools to streamline processes and optimize performance.
• Coordinated employee benefits enrollment programs.
• Developed employee performance reviews, and implemented corrective actions to increase and improve performance.
• Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
• Reviewed job descriptions and the employee handbook regularly to ensure accuracy and continuous improvement.

Total Organizational Recruitment:

• Worked with supervisory staff to determine the need and application of recruitment activity for each position.
• Developed and designed all recruitment materials, including, but not limited to, job announcements, job postings, and target marketing of prospective applicants.
• Evaluated, processed, and formulated a tangible pipeline of viable candidates.
• Scheduled and orchestrated all interviews.
• Maintained the accuracy and integrity of all agency job descriptions in accordance with the agency's scoring systems.
• Crafted and executed employment offers, when needed.

Training and Development:

• Trained reception personnel on essential duties, processes, and procedures.
• Scheduled and coordinated Reception desk coverage.
• Hosted and coordinated the bimonthly Program Services Alignment meetings for all Reception and Program Liaison staff members.
• Coordinated training events and tracked training hours for Reception and Program Liaison staff members pertaining to program services alignment.

• Worked with supervisory staff to determine need and application of recruitment activity for each position
• Developed and designed all recruitment materials, including, but not limited to, job announcements, job postings, target-marketing of perspective applicants
• Evaluated, processed, and formulated a tangible pipeline of viable candidates
• Scheduled and orchestrated all interviews
• Maintained the accuracy and integrity of all agency job descriptions in accordance with agency scoring systems
• Crafted and executed employment offers, when needed
• Trained Reception personnel on essential duties, processes, and procedures
• Scheduled and coordinated Reception desk coverage
• Hosted and coordinated the bimonthly Program Services Alignment meetings for all Reception and Program Liaison staff members
• Coordinated training events and tracked training hours for Reception and Program Liaison staff members pertaining program services alignment
• In conjunction with the Roots and Wings' Board of Directors, develop organization programs and report on operating programs performance
• Maintained and execute strategic plans focused upon organizational growth
• Collaborate and foster community partnerships as needed to fulfill the mission, values, and vision of the organization through community outreach (agency partnerships, customer referrals, and resources development)
• Cultivated and maintained full employment lifecycle, including, onboarding and orientation, succession planning, recruitment, employment contracts, administer disciplinary corrective actions, professional development plan, and maintenance of personnel files
• Enforce and maintain Roots and Wings Community Preschool's policies and procedures
• Administer all payroll functions; manage time off requests, audit timesheet hours, manage employee benefits
• Oversight and manage the administration of the Roots and Wings Community Preschool program, including determination of all program calendars, program policy and procedures, as well as staffing schedules, policies, and forms
• Ensure compliance with all licensing and regulations in relation to the organizations operations, including all county, state, and federal laws, rules, and regulations
• Keep and maintain full and complete records pertaining to the administration and operation of Roots and Wings Child Development
• Responsible for the operation of the Preschool pursuant to an approved annual budget by the Board of Directors
• Administer and oversee grant funding including but not limited to, letters of inquire, applications, interviews, receptions and reporting
• Implement business decisions with the best interest of the organization in mind, both in alignment with financial sustainability of the organization as well as the mission, values, and vision

• Responsible for the day-to-day management of the behavioral and therapeutic components of the program
• Performed the role of the Executive Director when the Executive Director was absent
• Assisted the Executive Director in the recruitment and hiring of all new staff members
• Supervisory oversight of all Residential Counselors and Residential Monitors
• Designed and facilitated the weekly staff meetings along with providing ongoing trainings specific to behavioral management
• Developed and implemented the treatment program by attending all quarterly treatment reviews for clientele, assisting residential counselors in facilitating family conferences, ensured that all Behavioral Rehabilitation Service requirements were met, and proofed and approved all required treatment reports
• Reviewed all referrals of potential residents for appropriateness to the program and completed the intake process for all incoming residents
• Established and maintained sound working relationships and cooperative arrangements with community groups and organizations

• Providing a nurturing environment and close, intensive supervision for female adolescents in a residential treatment program
• Utilize behavior management appropriately through the use of respectful, effective communication skills
• Employing relationship and counseling skills by teaching accountability and empathy, while providing unconditional compassion
• Teaching rational objective thinking through the use of curriculums, which focuses upon cognitive thinking errors
• Counseling provided through individual counseling as well as through group counseling sessions
• Case management of individual residents, supporting a therapeutic rehabilitation plan established by individual therapists, caseworkers and probation officers
• Writing reports in accordance to program and contract stipulations
• Interpersonal effectiveness with co-workers through the use of consistent and efficient communication
• Consulting with co-workers and following through with decisions made upon case management