Ann Eastland
Cheshire,USA
Summary
Dynamic Global Sales Enablement Training Coordinator with Quest Software, skilled in project management and cross-functional collaboration. Enhanced training outcomes through innovative LMS management and effective communication. Proven ability to optimize processes and drive efficiency, contributing to significant improvements in global sales training initiatives. Committed to continuous learning and professional development.
Overview
13
13
years of professional experience
Work History
Global Sales Enablement Training Coordinator and Administrative Assistant
Quest Software
09.2021 - Current
- Managed Litmos LMS agendas, registrations, and tracking for sales training
- Utilized administrative skills to manage multiple projects as a Global Sales Enablement Training Coordinator and Administrative Assistant
- Coordinated professional development efforts with cross-functional teams in the role of Global Sales Enablement Training Coordinator resulting in increased productivity
- Manage and coordinate training calendar registration with leadership
- Managed new hire training in role as Global Sales Enablement Training Coordinator and Administrative Assistant
- Utilized PowerPoint in planning and executing Global Sales Enablement Training meetings, improving training outcomes and team collaboration
- Leveraged skill in providing reports to drive efficiency in global sales enablement training programs
- Optimized administrative processes by leveraging Excel for data analysis and reporting
- Significantly contributed to reporting on global sales training outcomes, fostering continuous improvement
- Provided comprehensive administrative support to the Global Sales Enablement Training Coordinator role, ensuring smooth operations and project continuity
- Efficiently managed office operations as an independent administrative assistant
- Utilized excellent verbal communication skills to effectively coordinate global sales enablement training
- Used problem solving skills to enhance office productivity and workflow
- Utilized excellent interpersonal skills to foster successful relationships between various teams as a Global Sales Enablement Training Coordinator
- Utilized diplomacy in resolving potential conflicts across teams during the implementation of sales training initiatives globally
- Effectively coordinated global sales training initiatives, integrating Human Resources principles to optimize team performance and development
- Utilized strong written and verbal communication abilities to coordinate cross-functional teams in a global sales environment
- Exemplified exceptional project management skills in coordinating sales enablement programs for teams across different regions
- Utilized skill in recording meeting minutes to facilitate clear communication among the Global Sales Enablement Training team
- Spearheaded the development and implementation of digital media resources to boost efficiency in global sales enablement training initiatives
- Improved the efficiency of the Global Sales Enablement Training Coordinator role through effective use of intranet systems
- Utilized strong attention to detail in monitoring the progress of sales enablement initiatives across multiple regions
- Demonstrated a consistent positive attitude while coordinating complex schedules and managing resources for effective global sales enablement training
- Managed logistics, resources, and technical aspects as part of comprehensive event support for a series of global sales enablement training sessions
Senior Support Team Lead
Empowered Education
08.2020 - 09.2021
- All responsibilities as detailed under previous position
- Training and oversight of Student Support Specialists
- Troubleshooting and resolving user access issues using Infusionsoft, vBulletin and WordPress
- Escalations of student requests to include phone support
- Project management using Asana
Customer Experience Specialist
Empowered Education
04.2019 - 08.2020
- Manage the Support Desk using Fresh Desk ensuring that all tickets are responded to within SLA
- Work with the Support and Operations teams to implement changes and fixes
- Assist with responses to social media questions posted
- Verify weekly content launch for program cohorts
- Process student requests for withdrawal and refunds
- Manage technical support during live classes on Zoom
- Edit live event audio and upload to AWS for posting to the LMS using Audacity, Filmora and Mp3tag
- Project management using Asana
LMS Support Specialist
GP Strategies Corporation
04.2018 - 04.2019
- Trouble shoot LMS (SAP Succes Factors and Cornerstone on Demand) functions, course launch and completion discrepancies as reported by users
- Create and maintain learning assignments for both one time and recurring training
- Test system updates, upgrades, and functions in stage environment prior to release to production
- Provide solutions to customer needs related to the function of and reporting from the LMS
- Work with and communicate customers needs to LMS and third-party vendors
- Ensure new and updated courses follow standard company format
- Create and maintain user and troubleshooting procedures for on-site staff
- Build, modify and maintain various reports based on the needs of the customer
- Collaborate with customers and vendors to set up and schedule on-site training
Training Coordinator
GP Strategies Corporation
10.2012 - 04.2018
- Verify monthly invoices to clients for accuracy and proper participant chargebacks
- Manage the instructor evaluation process
- Schedule and create learning events based on customer requirements ILT, Virtual and Online
- Coordinate facilities and food arrangements in accordance with customer requirements
- Collaborate with Vendor Management to engage vendors for training and contract execution
Tuition Reimbursement Coordinator
GP Strategies Corporation
01.2012 - 10.2012
- Process prepaid tuition and book/fee applications
- Process tuition and fee and book reimbursement requests
Education
Bachelor of Arts - Interdisciplinary Studies
North Adams State College
05-1996
Associate of Science - Paralegal Studies
Bay Path College
05-1993
Skills
- Problem-Solving Expertise
- Creative Problem-Solving
- Technical Troubleshooting
- Cross-Functional Collaboration
- Commitment to Learning
- Skill Enhancement
- LMS management
- Project management
- Data analysis
- Administrative support
- Event coordination
- Microsoft Excel
- Report generation
- Effective communication
- Attention to detail
- Process optimization
- Materials organization
- Feedback collection
- Program support
- E-learning platforms
Websites
Timeline
Global Sales Enablement Training Coordinator and Administrative Assistant
Quest Software
09.2021 - Current
Senior Support Team Lead
Empowered Education
08.2020 - 09.2021
Customer Experience Specialist
Empowered Education
04.2019 - 08.2020
LMS Support Specialist
GP Strategies Corporation
04.2018 - 04.2019
Training Coordinator
GP Strategies Corporation
10.2012 - 04.2018
Tuition Reimbursement Coordinator
GP Strategies Corporation
01.2012 - 10.2012
Bachelor of Arts - Interdisciplinary Studies
North Adams State College
Associate of Science - Paralegal Studies
Bay Path College
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