Ann Eccleston

- Advanced into patient access manager and front desk manager for multi-department office supporting provider appointments, urgent ortho care, physical therapy, occupational therapy, and MRI; improved workflow across 4 Mosa locations, supported PT and OT authorization processes, strengthened front desk operations, and trained staff on copay and balance collection best practices to support billing needs. Recently worked with Spire RCM and Mod Med team members to clarify and improve tracking of PT, OT, and MRI copay collections while assisting the transition of PT and OT documentation system out of TheraOffice and streamlining use of one EMR system across divisions.

- Helped improve workflow across 4 Mosa locations, supported PT and OT authorization processes, strengthened front desk operations, and educated staff on best practices for copay and balance collections to support timely billing needs. recently have worked with Spire RCM and Mod Med team members to clarify and improve tracking of PT/OT and MRI copay collections correctly to further increase improved revenue. Also assisting in transitioning our PT/OT documentation system out of theraoffice and streamlining all divisions' use of one EMR system.

• - Moved into surgical scheduling, then advanced into administrative assistant role.
• - Assisted physicians across multiple departments and later supported Dr. Adeleke as a podiatric medical assistant with wound VAC care, wound care, and diabetic care support.
• - Began medical assistant role at Mosa after internship completion.