Ann Echternach
Bellevue,NE
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Production Manager
FSC Edge
04.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Delivered direct feedback to senior management regarding project visibility and status.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Scrutinized production output and identified areas for improvement.
- Analyzed production data and prepared reports for senior management.
Data Service Manager
FSC Edge
11.2021 - 04.2022
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Developed department processes and procedures.
Customer Service Manager
TSYS Merchant Solutions/Global Payments
09.2015 - 10.2021
- Manage a team of 20+ customer service and technical
support representatives. - Created and Managed a specialized team for technical
support of new products. - Worked to ensure agent productivity that led to over 4 years of department meeting SLA goals.
- Led the contact center team through multiple technical
upgrades/updates that resulted in over 70% of our client
base being remediated prior to affective change date of
update. - Assisted in multiple conversion projects for both team
conversion as well as system conversions. - Managed the yearly internal Audit process for Customer
Service Department. - Managed and motivated employees to be productive and engaged in work.
Customer Service Team Lead
TSYS Merchant Solutions/Global Payments
07.2013 - 09.2015
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Motor Transport Specialist
United States Army Reserves
10.2004 - 10.2013
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
- Secure cargo for transport, using ropes, blocks, chain, binders, or covers
- Drive trucks with capacities greater than 3 tons, including tractor-trailer combinations.
Education
High School Diploma -
Falls City Senior High School
Falls City, NESkills
- Staff Management
- Metrics Management
- Dedication to Product Quality
- Cross-Functional Collaboration
- Operations Management
- Strong Leadership Abilities
- Production Oversight
Additional Information
- References available upon request
Timeline
Production Manager
FSC Edge
04.2022 - Current
Data Service Manager
FSC Edge
11.2021 - 04.2022
Customer Service Manager
TSYS Merchant Solutions/Global Payments
09.2015 - 10.2021
Customer Service Team Lead
TSYS Merchant Solutions/Global Payments
07.2013 - 09.2015
Motor Transport Specialist
United States Army Reserves
10.2004 - 10.2013
High School Diploma -
Falls City Senior High School
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