Ann Ferron
Springfield,OR
Summary
Over 20 years of experience in health industry administration, demonstrating proficiency in Excel, Outlook, Word, TEAMS, Adobe, Facets, CaseTrakker Dynamo, PowerPoint, and SSRS. Recognized for exceptional communication skills and effective time management. Resourceful Business Coordinator with a proven track record in project management, process optimization, and stakeholder communication. Strong ability to enhance productivity and achieve organizational goals through team collaboration and problem-solving.
Overview
32
32
years of professional experience
Work History
Utilization Management Business Coordinator
PacificSource Health Plans
Springfield, USA
01.2006 - 06.2025
- Conducted research and analysis on data and utilization trends for informed decision-making.
- Monitored compliance and addressed departmental standards to enhance operational efficiency.
- Facilitated meetings and coordinated communication between PacificSource and external vendors.
- Processed prior authorizations, referrals, and inpatient stays to ensure timely decisions.
- Participated in external audits for Medicare, Medicaid, and NCQA to uphold compliance standards.
- Trained users on CaseTrakker Dynamo and Facets systems to improve technical proficiency.
- Managed software interface errors across software systems, ensuring data integrity.
- Prepared NCQA files for preauthorization requests and presented findings to committees.
Physical Therapy Coordinator
Physical Therapy Services
Eugene, OR
10.1993 - 09.2004
- Coordinated patient scheduling and managed treatment plans for diverse cases.
- Collaborated with physical therapists to optimize therapy protocols and patient care strategies.
- Assisted in developing educational materials for patients and staff training sessions.
- Managed inventory of therapy equipment and supplies, ensuring availability for treatments.
- Facilitated communication between patients, therapists, and insurance providers for efficient care delivery.
- Communicated with insurance companies regarding coverage eligibility for various therapies or treatments.
Education
General Education -
American River College
Sacramento, CA01.1990
High School Diploma -
Foothill High School
Sacramento, CA01.1988
Skills
- Data analysis
- Utilization management
- Regulatory compliance
- Software troubleshooting
- Prior authorization processing
- Patient scheduling
- Time management
- Attention to detail
- Quality assurance and control
References
References available upon request.
Timeline
Utilization Management Business Coordinator
PacificSource Health Plans
01.2006 - 06.2025
Physical Therapy Coordinator
Physical Therapy Services
10.1993 - 09.2004
General Education -
American River College
High School Diploma -
Foothill High School
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