ANN FISHER
JASPER,TN
Summary
Seasoned Pharmacy Technician with 26 years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings. Efficient and accurate Certified Pharmacy Technician with proven ability to thrive in fast-paced settings. Team player with strong customer engagement and data entry skills.
Overview
21
21
years of professional experience
Work History
CPhT
CHI Memorial Hospital
Chattanooga, TN
04.2021 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted in training new employees on pharmacy procedures.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
CPhT
CVS PHARMACY
Chattanooga, TN
01.2004 - 04.2021
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Merchandised related products to drive pharmacy department sales.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Established and updated patient profiles, including lists of medications and insurance details.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Received, reviewed, dispensed and labeled over 200 prescriptions daily with expert accuracy.
- Prepared and submitted claims to insurance companies for payment.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Maintained clean and organized pharmacy shelving and work areas.
- Compiled customer demographic, allergy and medical history background.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education
Associate of Applied Science - Criminal Justice HUMAN RESOURCE
Genesee Community College
Batavia, NY06.1987
Skills
- Pharmacy operations
- Point of sale systems proficiency
- Problem-solving skills
- FDA compliance
- Proper labeling procedures
- Drug inventory control
- Stocking medications
- Filling prescriptions
- Patient paperwork
- Insurance Verification
- Workflow Optimization
- Troubleshooting malfunctioning equipment
- Insurance billing
- Verifying orders
- Ordering and stocking medications
- Stocking shelves
- Labeling prescriptions
- Resolving customer issues
- Time management
- Supporting pharmacy operations
- Prescription Filling
- Team Collaboration
- HIPAA
Accomplishments
- Earned board certification from Pharmacy Technician Certification Board.
- Consistently maintained high customer satisfaction ratings.
Timeline
CPhT
CHI Memorial Hospital
04.2021 - Current
CPhT
CVS PHARMACY
01.2004 - 04.2021
Associate of Applied Science - Criminal Justice HUMAN RESOURCE
Genesee Community College