Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ANN FLICKINGER-LUTHER

Ligonier,PA

Summary

I am experienced in many facets of the training process while maintaining professionalism and organization. As an educator, I am compassionate and strive to provide the most proficient training style for individualized teaching processes. On a more personal level I am passionate about assisting others to reach their full potential.

Overview

23
23
years of professional experience

Work History

Farm Manager

AREVALO'S ALPACAS
05.2014 - 08.2024
  • Daily care and maintenance of multiple animal species
  • Care for and medicate ill and lame animals
  • Organize and keep stable records on each individual
  • Schedule veterinarian, dental, and farrier appointments

Stable Groom

SCHROCK FARMS LLC
04.2010 - 01.2013
  • Daily hands on care of up to 10 Thoroughbreds of varied ages and genders
  • Organize and keep stable records on each individual
  • Schedule veterinarian, dental, and farrier appointments
  • Assist veterinarian at farm when needed

US Service Manager & Design Service Team Leader

SPREADSHIRT INC
02.2006 - 10.2009
  • Developed, trained, and utilized employees to decrease processing time of contacts by 35%
  • Consistently maintained Key Performance Indicators above company target levels
  • Planned and balanced budget and resources, reducing personnel costs by 15%
  • Successful recruitment and retention of employees

Training Administrator (temporary position)

ACS INC
10.2005 - 02.2006
  • Coordinated internal and external training delivery for Mellon Financial’s professional skills curriculum
  • Advised client of inconsistencies of procedures, therefore increasing cost effectiveness and saving client more than $2000 immediately and several thousand dollars in future costs
  • Worked closely with facilitators, negotiating tuition rates in order to provide quality training at affordable pricing for the client

Training Manager & Quality Management Specialist

Element 5 AG/ Digital River INC
09.2001 - 11.2004
  • Coordinated and supervised all aspects of the Operations Team training program
  • Developed curricula, assembled training materials, prepared goals and objectives, and created lesson plans
  • Presented system enhancements periodically in order to maintain most proficient performance from operations personnel
  • Collaborated on internal policies and procedures with managers
  • Trained new hires and coached existing employees

Education

Bachelor of Arts - Studio Arts/Art History

UNIVERSITY OF PITTSBURGH
Pittsburgh, PA
05.1994

Skills

  • Critical Thinking
  • Creativity
  • Analytical Thinking
  • Resilience
  • Adaptability
  • Compassion
  • Leadership
  • Lifelong Learning
  • Presentation
  • E-mail Client Administration
  • Documentation Writing
  • Instructor relations
  • Corporate Instruction
  • Team Management
  • Outsource Management

Accomplishments

  • Golden Spreadshirt Award for superior leadership 2008
  • Selected to be a member of the Integration Team to move Element 5 AG, Greensburg, PA to Digital River INC, Eden Prairie, MN 2004
  • Digital River Team of the Quarter Award for outstanding efforts and results 2004

Timeline

Farm Manager

AREVALO'S ALPACAS
05.2014 - 08.2024

Stable Groom

SCHROCK FARMS LLC
04.2010 - 01.2013

US Service Manager & Design Service Team Leader

SPREADSHIRT INC
02.2006 - 10.2009

Training Administrator (temporary position)

ACS INC
10.2005 - 02.2006

Training Manager & Quality Management Specialist

Element 5 AG/ Digital River INC
09.2001 - 11.2004

Bachelor of Arts - Studio Arts/Art History

UNIVERSITY OF PITTSBURGH

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