Ann Folkersma

Secure facility buildings. Patrol inside and outside the park. Check patrons entering the park for prohibited items. Do rounds during each shift. Respond to any incidents.

• Monitored premises for security breaches and suspicious activities.
• Conducted regular patrols to ensure safety and deter criminal behavior.
• Implemented access control measures for employees and visitors.
• Responded promptly to alarms and emergencies in designated areas.
• Collaborated with law enforcement during incidents or investigations.
• Provided detailed reports on daily activities and security incidents.
• Trained new security personnel on protocols and emergency procedures.
• Monitored entrances and exits to prevent unauthorized access.
• Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
• Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
• Performed security patrols of designated areas to ensure safety and deter criminal activity.
• Remained alert at all times for potential risks posed by individuals on the premises.
• Operated two-way radios to communicate with colleagues regarding security issues.
• Responded to alarms, investigated disturbances, and apprehended suspects as necessary.
• Trained new employees on operational guidelines for armed security guards.
• Assisted law enforcement officers during investigations by providing appropriate information.
• Observed and reported any hazardous conditions or activities within the premises.
• Monitored CCTV systems for suspicious behavior or illegal activities within the facility.
• Monitored premises to ensure safety and compliance with security protocols.
• Conducted regular patrols to deter unauthorized access and maintain order.
• Responded swiftly to incidents, providing assistance and reporting details accurately.
• Collaborated with law enforcement during emergencies and investigations as needed.
• Managed access control by checking identification and screening visitors effectively.
• Prepared detailed reports documenting daily activities and incidents for review.
• Trained new security personnel on procedures, policies, and emergency response plans.
• Inspected vehicles entering and exiting the premises for contraband items or weapons.
• Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
• Adhered strictly to established security protocols including lockdowns due to threats or emergencies.
• Maintained high levels of alertness throughout shifts.
• Responded to emergency situations, providing assistance and coordinating with law enforcement.
• Enforced company policies and procedures to maintain a secure environment.
• Completed detailed incident reports for all security-related events and activities
• Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
• Patrolled assigned areas to detect suspicious activities and persons.
• Performed daily inspections of security equipment such as gates, locks, alarm systems, and radios, ensuring that they were operating properly
• Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
• Provided escorts for authorized personnel entering restricted areas within the facility
• Assisted in maintaining order during large events

• Conducts thorough passenger screenings, baggage inspections, and monitored security checkpoints at Chippewa International Airport.
• Operates, calibrates, and maintains state-of-the-art security equipment, including X-ray machines and explosive detection systems, bottle liquid scanner, to ensure the detection of prohibited items.
• Enforces established security protocols and procedures, responding promptly to security incidents and emergencies to maintain a safe transportation environment.
• Effectively communicates security measures to passengers, addressing inquiries and concerns with professionalism.
• Collaborates with airport personnel, law enforcement, and security agencies to enhance overall transportation security through information sharing and coordinated efforts.
• Trains and mentors new hires on security procedures, screening technologies, and protocols, contributing to a well-prepared and efficient team.
• Conducts surveillance of designated areas within the facility, identifying and responding to potential security threats.
• Engages in ongoing professional development to stay current with evolving security requirements and technologies.
• Leads training sessions on new procedures and policies.
• Conducts quarterly Threat Image Protection Ready X-ray simulation testing. Manages and records score results for all local employees.
• Transportation Security Administration at Chippewa County International Airport. Website: [TSA Website]
• Completed 12 FEMA courses
• Certificate for online Leadership Lessons Seminar
• OJT baseline training course
• Passenger support specialist class
• TSA Associates program
• ARC (Alarm Resolution Communication) training course
• Calibrate Explosive trace detection (ETD) systems
• Calibrate bottle liquid scanner (BLS)
• Calibrate Walk Through Metal Detector Machine
• Responded promptly to alarms and anomalies during screening processes.
• Monitored passenger flow to optimize efficiency and minimize wait times.
• Utilized problem solving skills to deescalate difficult customer service encounters.
• Searched individuals and baggage for weapons and other prohibited items.
• Upheld strong customer service standards while completing screenings.
• Ensured that all personnel entering restricted areas had proper credentials and authorization.
• Performed security screenings of passengers and their carry-on items to detect prohibited items.
• Assisted passengers with disabilities in walking through screening checkpoints.
• Communicated effectively with team members while performing duties under pressure.
• Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
• Assisted travelers with questions regarding airport security regulations and procedures.
• Completed thorough zone searches to check for physical tampering and restricted items.
• Watched each individual to assess demeanor and look for suspicious behavior.
• Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
• Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
• Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
• Provided feedback to trainees to enhance their skills and knowledge.
• Developed and implemented training programs to enhance employee performance.
• Established positive relationships with all levels of personnel within the organization.
• Prepared reports summarizing trainees' progress and achievements for management review.
• Created job aids such as manuals, handouts and multimedia visual aids for use during instruction.
• Advised senior management regarding potential improvements in the current training program.
• Communicated regularly with managers regarding upcoming training schedules and assignments.
• Organized workshops, seminars and other events related to employee development.
• Adapted course content based on changes in organizational procedures or objectives.
• Supported trainers by providing feedback on instructional techniques used during classes.
• Provided guidance and mentorship to new instructors joining the team.
• Monitored trainee progress to ensure understanding and mastery of course material.
• Conducted assessments of existing training materials and activities to identify areas for improvement.
• Coached individual trainees when needed to help them improve their skillset or knowledge base.
• Provided on-site support to ensure successful completion of training sessions.
• Incorporated interactive activities into lesson plans to engage learners and increase retention rates.
• Collaborated with subject matter experts to develop effective learning solutions for employees.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Explained goals and expectations required of trainees.
• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Created and offered additional materials to enhance training.
• Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
• Suggested and offered specific training programs to help workers maintain or improve job skills.
• Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
• Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
• Assessed training needs through surveys, interviews with employees or focus groups.
• Selected and assigned instructors to conduct training.
• Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
• Coordinated recruitment and placement of training program participants.
• Maintained strong knowledge by participating in workshops, conferences, and online education classes.
• Monitored training costs and prepared budget reports to justify expenditures.
• Devised programs to develop executive potential among employees in lower-level positions.