Ann Frank

• SSM Health Regional care of Wisconsin. Patient Placement and Transfer Center Registered Nurse.
• Collaborated with multidisciplinary team members to ensure timely patient placement in appropriate levels of care.
• Assessed and documented pertinent clinical information to facilitate optimal patient placement.
• Participates in projects, data collection and other activities related to improving bed management.
• Utilized software systems for accurate documentation of patient placements and transfers.

• Utilizing evidence-based protocols, nursing experience and department workflows, I assessed the patient to provide a safe disposition.
• Educated patients on home care and symptoms warranting timely intervention.
• Maintained composure in high-stress situations, ensuring patient needs were met effectively.
• Acted as Dean on Call for patient triage and led telephone triage as RN.
• Trained all new RN staff on triage, evidence-based protocols, and department workflows & policies.
• Assisted department manager with call handling during off hours, weekends, and holidays.
• Provided quality assurance via monthly call monitoring and phone metrics.
• Facilitated team engagement activities and provided refresher education on high call volume topics to enhance team cohesion.

UW Health Emergency Education Center

• EMS liaison between Dane County & surrounding County EMS departments, and the UW ED, Med Flight , trauma, cardiac, and neurology services.
• Collaborated with physicians and specialties to design and implement training programs for EMS personnel, including STEMI Night, Trauma Night, and Stroke Night.
• Conducted patient follow-up (under HIPAA guidelines) with EMS personnel regarding patients transported to UW ED, enhancing continuity of care.
• Coordinated development and piloting of RN to EMT-B curriculum with State of Wisconsin, improving educational pathways for emergency medical services.
• Instructed advanced cardiac life support courses to healthcare professionals.
• Instructed pediatric advanced life support courses for medical personnel.
• Emergency Care and Trauma Symposium 2006-2012, Lecturer and EMS Olympics Coordinator.

• Assessed and managed acute illnesses and injuries in fast paced Level One Trauma Center.
• Coordinated comprehensive care for patients from emergency department to discharge, ensuring seamless transition to hospital or operating room.
• Monitored patient flow through ED to radiology, operating room, and hospital admission as charge nurse; assigned nurses and ensured adequate staffing.
• Triage nurse assessed patients and determined levels of care within Emergency Department.
• Collaborated with physicians, trauma surgery, and respiratory therapists to deliver high-quality care for trauma patients.
• Guided and trained new registered nurses in unit protocols and procedures to unit.

• Triaged patients upon arrival to ensure delivery of most appropriate level of care based on urgency and clinical need.
• Collaborated with physicians in fast-paced environment to assess patients and deliver timely treatment while adapting to rapidly changing conditions.
• Administered medications & blood products via oral, IV, intramuscular injections, and monitored responses.
• Monitored patient flow through Emergency Department and coordinated staffing to maintain optimal care standards.

• Provided direct patient care to post-op ortho, neuro-surgical and ENT patients.
• Managed care from admission to discharge.
• Applied nursing process to assess, implement, and evaluate individualized care plans based on patient responses.
• Delivered comprehensive nursing care to diverse patient populations in clinical setting.