Ann Franqui

• Managed and supervised administrative and daily program operations, complying with the Department of Homeland Security and Immigration & Customs Enforcements policies and regulations.
• Established strong relationships with key the customer, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

• Federally contracted by Geo as a Case Specialist for the Department of Homeland Security and Immigration Customs Enforcement to provide case management services for the Intensive Supervision Appearance Program (ISAP), individuals who are navigating the U.S. immigration court system
• Assisted in implementing ans starting a new program in the office for individuals with special needs/circumstances or at high risk
• Installing and monitoring electronic equipment on Participants as necessary.
• Conducting intake interviews, home visits, and orientation sessions with each Participant within contractual timeframes.
• Assess the needs and vulnerabilities of Participants, and connect them with appropriate resources within the community.

· Bilingual Program Manager responsible for a caseload of 120+

· Secured housing, medical care, and employment for clients

· Crisis Intervention

· Home visits

· Interviewed and evaluated clients, including conducting safety and risk assessments.

· Assisted clients with Medicare and Medicaid issues.

· Referred clients to community service agencies and resources as needed.

· Assessed clients for abuse and neglect and compiled documentation for reports as needed.

· Helped individuals in services understand his or her contributing personal, social, and economic factors.

· Facilitated Permanency Team Meetings (PTM) and family meetings.

• Completed store opening and closing procedures and balanced tills.
• Trained and mentored new employees to maximize team performance.
• Responded to and resolved customer questions and concerns.
• Kept employees operating productively and working on task to meet business and customer needs.
• Maintained safe working environment by observing safety procedures, policies and regulations.