Ann Gates
Riverside,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Director of Global Processes & Operations - Health Science Division/NSF
NSF INTERNATIONAL
08.2023 - Current
- Responsible for leading regional operations teams and ensuring operational excellence in support of revenue-generating services
- Development of highly efficient operational processes that resulted in a million dollars of cost savings per year for the division
- Manages utilization of resources and ensuring all projects remain on target
- Increased company revenue by 1 Million dollars per year by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked with business unit leads to develop and prioritize new projects; integrate and implement new programs and service offerings and ensuring compliance with all government and company regulatory requirements.
Senior Manager Global Operations Health Sciences Certification/NSF International
NSF INTERNATIONAL
01.2021 - 08.2023
- Responsible for the overall management and development of ISO accreditation, standards, and schemes for the department
- This ensuring that the division maintains accreditation.
- Principally responsible for department budget and ensuring that the department meets budget and AOP.
- Directing the implementation of operational processes (customer entry to cert issuance) via collecting and identifying common issues across the health sciences team and developing solutions to increase efficiency and reduce costs
- Leading a group of project management professionals to drive operational growth and design for the department via a standardized change management process utilizing agile project management principals
- Development of data analytic tools and dashboards to provide Senior executive and VP level information in a clear and concise dashboard for review.
Audit Delivery Manager Retail Food and Supply Chain Food Safety/NSF International
NSF INTERNATIONAL
01.2012 - 01.2021
- Responsible for aspects of the audit team from hiring, training, work allocation and performance management
- The team consisted of full-time staff as well as contractors
- Implementation and development of corporate wide projects or initiatives
- Working with cross functional teams
- Review budget and P&L sheets monthly and finding costs that are not assigned properly
- Discovered contractor auditor with extremely high costs per audit hour that was directly impacting the margin and provided solutions to help reduce those costs
- Recruit and select appropriate staff for open positions, develop and motivate work force to meet the needs of the department, and monitor and evaluate their performance
- Accountable for the development of work plans and KPIs that are achievable for audit staff.
Food Safety Auditor Retail Food/NSF International
NSF INTERNATIONAL
01.2010 - 01.2012
- Conduct food safety inspections/audits
- Summarize and evaluate inspection/audit findings
- Communicate findings/results of inspections/audits with client site management or appropriate client personnel
- Develop effective work plans for the completion of assigned inspections/audits within a determined timeframe.
Quality Assurance / R&D Manager
MGI / Vitafreze
01.2008 - 01.2010
- Ensuring the overall food safety and the strict quality standard of the product
- Manage and lead the quality assurance staff to ensure that all the required tests and duties are performed
- Manage the self-inspection process as well as third party inspections and regulator inspections
- Answer any customer complaints or suggestions and ensure that any issues are resolved
- Assist in the development of new products by working with suppliers to achieve new flavors/additives.
Education
Masters of Public Health -
Walden University
Bachelors of Nutrition -
California State University Sacramento
Skills
- Power BI / Data Analytics
- Financial Analysis
- Budgeting
- Excellent time management skills
- Team Building
- Conflict Management
- Active Listener
- Reliable
- Ability to teach and Mentor
- Public Speaking
- Exceptional Communicator
- REHS (registered environmental health sanitarian)
- CPFS
- Contract Management
- Budget Control
- Business Development
Timeline
Director of Global Processes & Operations - Health Science Division/NSF
NSF INTERNATIONAL
08.2023 - Current
Senior Manager Global Operations Health Sciences Certification/NSF International
NSF INTERNATIONAL
01.2021 - 08.2023
Audit Delivery Manager Retail Food and Supply Chain Food Safety/NSF International
NSF INTERNATIONAL
01.2012 - 01.2021
Food Safety Auditor Retail Food/NSF International
NSF INTERNATIONAL
01.2010 - 01.2012
Quality Assurance / R&D Manager
MGI / Vitafreze
01.2008 - 01.2010
Masters of Public Health -
Walden University
Bachelors of Nutrition -
California State University Sacramento
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