Ann Gillespie
Berlin,NJ
Summary
People-focused manager passionate about fostering a positive work environment and empowering colleagues to reach their full potential. Combining customer service background with emphasis on empathy and genuine connection to create a welcoming atmosphere where customers feel valued and appreciated.
Overview
29
29
years of professional experience
Work History
Manager, Business Administration
Macy’s
Various Locations
12.2021 - Current
- Collaborated with store manager to uplift employee engagement rating from 88 to 92
- Attained a 97.4% reliability rating by motivating staff to attend regularly through fostering positive work relationships.
- Elevated store diversity through the implementation of hiring strategies that emphasized inclusion, resulting in a growth from 41.3% to 43.2%.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Manager, Sales and Customer Service
Macy's
01.2020 - 12.2021
- Developed and implemented programs to enhance colleague and customer experience that resulted in a 4% increase in Coat business, 10% increase in Intimates business, and a 12% increase in Home business.
- Implemented Backstage Department to the store, surpassing plan by 15% by comprehending new store format and promoting freshness every week through consistently updated merchandising.
- Facilitated expansion of Backstage Department to other Macy's stores
Administrative Support Team Supervisor
Macy's
12.2013 - 12.2020
- Led the colleague onboarding process
- Organized and oversaw the interview process for store management team.
- Coordinate with store leaders and manage post-production schedule changes.
- Led team responsible for balancing the vault and performance of other cash office functions.
- Assisted in the administration of the safety and accident reporting process.
Administrative Support Team Associate
Macy's
12.2010 - 12.2013
- Assist and engage with customers who visit the Store Manager's office, ensuring exceptional service and coordinating customer interactions.
- Performed administrative tasks for all new hire paperwork.
- Instrumental in organizing in-store training schedules
- Maintained accurate cash flow in vault, registers and reconciled deficiencies in the cash office.
Legal Secretary
Flaster Greenberg, P
Philadelphia, PA
01.2007 - 08.2008
- Provided legal secretarial support to the Chair of the Intellectual Property Department, assisting an additional attorney and paralegal.
- Assisted in the preparation, filing, and prosecution of domestic, PCT, and 371 patent applications.
- Managed files efficiently using the Document Management System.
- Processes fully executed documents, sends appropriate emails, processes files.
- Prepares travel arrangements, expense reports.
Legal Secretary
Akin, Gump, Strauss, Hauer & Feld, LLP
Philadelphia, PA
04.2002 - 01.2007
- Legal secretary to the managing partner of the Philadelphia office and Co-Chair of the Intellectual Property Department for the firm, as well as supporting 3 additional attorneys in both patent and trademark practices.
- Prepared travel arrangements, expense reports.
- Processed invoices for supervisor's signature.
- Assisted in testing new software templates prior to distribution to the firm.
- Responsible for maintaining calendar dockets for attorneys.
- Assisted in the preparation, filing, and prosecution of trademark applications and trademark registration maintenance and renewals, as well as domestic patent applications.
- Assisted in the preparation and filing of various briefs, motions, and orders with the Eastern District of Pennsylvania.
Legal Secretary
Mattel, Inc
Mt. Laurel, NJ
04.1996 - 01.2002
- Produced detailed reports for 4000+ unique products outlining product specifications including branding-related information like copyright, trademark and licensor.
- Coordinated product development and merchandising order schedules for the legal department.
- Extensive data entry, organization, and maintenance of corporate product and patent files for the general counsel.
- Asked to handle accounts payable duties in conjunction with legal administrative support functions.
- Processed all invoices and purchase orders for East Coast office.
- Insured compliance and proper processing of company expense reports.
Education
Bachelor’s of Science - Business Administration And Management
Rutgers, The State University of New Jersey, School of Business
Camden, NJ05-2025
Skills
- Empathetic
- Emotional intelligence
- Effective communicator
- Active listening
- Business acumen
- Organizational skills
- Conflict management
- Coaching others
- Accountability
- Managerial courage
- Empowering others
- Manage multiple priorities
- Problem solving
- Staff development
- Talent management
Interests
Honors, Achievements, and Leadership
, Committee Chair, Boy Scouts of America, 2010-2017
Cub Master, Boy Scouts of America, 2005-2010
Chairperson, Mattel Employee Association, 2001-2002
Member, Mattel Employee Association, 2000
Service Award, Mattel Employee Association, 2000
Timeline
Manager, Business Administration
Macy’s
12.2021 - Current
Manager, Sales and Customer Service
Macy's
01.2020 - 12.2021
Administrative Support Team Supervisor
Macy's
12.2013 - 12.2020
Administrative Support Team Associate
Macy's
12.2010 - 12.2013
Legal Secretary
Flaster Greenberg, P
01.2007 - 08.2008
Legal Secretary
Akin, Gump, Strauss, Hauer & Feld, LLP
04.2002 - 01.2007
Legal Secretary
Mattel, Inc
04.1996 - 01.2002
Bachelor’s of Science - Business Administration And Management
Rutgers, The State University of New Jersey, School of Business
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