Ann Grantom
Wichita Falls
Summary
Committed to enhancing resource access and patron support, ensuring operations and effective communication. Detail-oriented professional with extensive experience and records management. Proven ability to assist patrons effectively while maintaining organized skills. Seeking to leverage strong problem-solving skills to optimize resource management. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Law Librarian II
Texas Department Of Criminal Justice
Iowa Park
10.2022 - 10.2025
- Managed library resources for inmates and staff within correctional facilities.
- Assisted patrons with research inquiries and navigation of resources.
- Maintained accurate records of library materials and circulation activities.
- Ensured resources remained clean and functional for optimal availability.
Inventory Specialist
Texas Department Of Criminal Justice
Iowa Park
08.2018 - 10.2022
- Managed inventory levels to ensure stock availability and accuracy.
- Conducted regular audits to uphold compliance with quality standards.
- Collaborated with team to streamline receiving and shipping processes.
- Monitored expiration dates to minimize product waste.
- Coordinated inventory management, stocking, and ordering activities.
- Investigated discrepancies between physical counts and computer records for resolution.
Lead Warehouse Technician
Suddenlink
Burkburnett
02.2012 - 07.2018
- Operated warehouse equipment to enhance material handling and storage efficiency.
- Coordinated inventory management processes, ensuring accurate stock levels.
- Inspected incoming shipments for compliance with quality standards.
- Maintained organized storage areas for improved access and inventory control.
- Performed regular cycle counts to uphold precise inventory records.
- Managed maintenance of forklifts, pallet jacks, ladders, and other warehouse tools.
- Collaborated with suppliers on delivery schedules, product availability, and pricing updates.
Correctional Officer
Texas Department Of Criminal Justice
Iowa Park
05.2009 - 08.2012
- Supervised inmate activities to ensure compliance with facility regulations.
- Conducted routine inspections of facilities and equipment, ensuring safety standards.
- Managed inmate behavior through effective communication and conflict resolution techniques.
- Assisted during emergency response procedures in critical incidents within the facility.
- Trained new officers on policies, procedures, and safety protocols effectively.
- Enforced prison rules while maintaining a secure environment for inmates and staff.
Mailroom Clerk
Texas Department Of Criminal Justice
Iowa Park
06.2007 - 06.2009
- Sorted and distributed incoming mail to departments efficiently, ensuring timely delivery.
- Operated mailroom equipment including postage meters and folding machines to facilitate operations.
- Maintained accurate daily records of incoming and outgoing shipments for accountability.
- Implemented safety procedures for secure handling of sensitive materials during processing.
- Communicated with departments regarding mail status and updates to enhance coordination.
- Received and sorted incoming mail, packages, and courier deliveries systematically.
- Kept a comprehensive log of all incoming and outgoing mail items for reference.
Office Administrative Assistant
Ashley Furniture Homestore
Wichita Falls
06.2006 - 05.2007
- Streamlined daily office operations to enhance workflow and organization.
- Coordinated schedules and appointments for management and staff members.
- Processed incoming correspondence, directing inquiries to relevant departments.
- Maintained inventory of office supplies to ensure availability for staff requirements.
- Communicated with customers to address inquiries and resolve issues promptly.
- Organized and maintained filing systems, both physical and electronic.
- Executed administrative tasks including photocopying, faxing documents, and mailing packages.
Assistant Manager
Advance America
Wichita Falls
08.2005 - 06.2006
- Managed daily operations to ensure adherence to company policies and procedures.
- Oversaw branch performance by implementing strategies that improved service delivery.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Conducted regular audits of financial transactions for accuracy and compliance with regulations.
- Coordinated marketing initiatives that effectively promoted services within the community.
- Collaborated with management to streamline workflows and enhance team communication.
- Ensured compliance with safety regulations and company policies, minimizing operational risks.
Office Manager
Lacks Furniture
Wichita Falls
11.1995 - 08.2005
- Managed daily office operations to ensure efficient workflow.
- Coordinated interdepartmental communication and interactions with external vendors.
- Organized schedules and managed inventory of office supplies.
- Supported staff by addressing administrative tasks and facilitating problem resolution.
- Assisted in onboarding new employees through structured training sessions.
- Developed office policies to improve efficiency and maintain safety standards.
- Maintained comprehensive filing system for records, correspondence, and documents.
Education
High School Diploma -
Burkburnett High
Burkburnett, TX05-1984
Skills
- Legal research and information retrieval
- Systems organization and records management
- Digital asset management
- Library administration
- Problem solving and communication skills
- Independent work ethic
- Recordkeeping and documentation
- Interpersonal skills
Accomplishments
Science Award 1984, Employee of the Month 2011
Timeline
Law Librarian II
Texas Department Of Criminal Justice
10.2022 - 10.2025
Inventory Specialist
Texas Department Of Criminal Justice
08.2018 - 10.2022
Lead Warehouse Technician
Suddenlink
02.2012 - 07.2018
Correctional Officer
Texas Department Of Criminal Justice
05.2009 - 08.2012
Mailroom Clerk
Texas Department Of Criminal Justice
06.2007 - 06.2009
Office Administrative Assistant
Ashley Furniture Homestore
06.2006 - 05.2007
Assistant Manager
Advance America
08.2005 - 06.2006
Office Manager
Lacks Furniture
11.1995 - 08.2005
High School Diploma -
Burkburnett High