Summary
Overview
Work History
Timeline
Generic

Ann Hanson

Akron,OH

Summary

Results-driven events professional with proven history of planning and executing small to high-caliber private events. Adept at logistical coordination from inception to completion, ensuring client satisfaction, engagement, and delivering exceptional and memorable experiences. Known for fostering collaborative environments and adapting to dynamic event needs with ease.


Overview

9
9
years of professional experience

Work History

Membership Director

Silver Lake Country Club
04.2022 - Current
  • Prospected for new members utilizing company software systems and organizing all communications and tours.
  • Maintained company membership database for efficient tracking of renewals, upgrades, and cancellations.
  • Designed membership marketing materials for social media and in-club promotions, refreshing social media every 2-3 days.
  • Streamlined orientation process for new members, ensuring a seamless integration into the membership and introduction to fellow department heads and fellow members.
  • Launched successful referral program to encourage existing members to recruit new members, expanding the organization''s reach.
  • Collaborated weekly with other department heads to ensure alignment of company goals and organizational objectives.
  • Coordinated with the Food & Beverage, and Private Events Director to plan and execute membership events to provide best experience possible, including monthly and quarterly open houses, exclusive member events, annual events, and networking opportunities to foster a sense of community and camaraderie among members.
  • Attended monthly board meetings to listen and give feedback to member's concerns.
  • Boosted member satisfaction through regular communication, feedback collection, and prompt issue resolution.
  • Monitored competitor pricing and promotions in order to identify potential areas for improvement or expansion within our membership offerings.
  • Achieved personal KPI's established by general and regional management.
  • Exceeded sales quotas and increased membership through effective sales and proformance planning by cultivating and securing new member relationships.

Private Event Director

Silver Lake Country Club
09.2021 - 04.2022
  • Planned private events with brides, members and non-members to ensure that each events details, timelines and special requests went as specified.
  • Developed strong relationships with clients.
  • Elevated the guest experience with exceptional attention to detail, creating memorable events that exceeded client expectations.
  • Coordinated with the Executive Chef and Food & Beverage Director to create new menus for events.
  • Created online marketing and email blasts to potential clients and members. Utilized social media to promote awareness of club and increase business.
  • Liaised between event staff and client to coordinate event setup and teardown.
  • Managed administrative logistics of events planning, event booking, and event promotions. Creating detailed timelines and details for events to documenting all aspects of each event. Orchestrated improvements that increased satisfaction in return business.

Catering Manager

Sodexo/Centerplate
02.2019 - 03.2020
  • Re-organized catering department and rebuilt operations, expanding bar services adhering to Centerplate packages and standards.
  • Managed daily internal and external catering operations for multiple locations.
  • Successfully managed a diverse range of events including weddings, corporate functions, and large-scale events for special occasions, consistently exceeding client expectations.
  • Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution from start to finish, including transportation of equipment and food and beverage to remote locations.
  • Coordinated with museum department heads developing menus and layouts for public and donor events planning creative and memorable events for guests to have a unique experience.
  • Worked closely with culinary staff to create tailored menus based on client preferences.
  • Worked with external non-profit staffing to fill all staffing needs.
  • Trained and supervised support staff and non-profit volunteers during events to focus on excellent service, sense of urgency, with timeliness of execution and service standards.
  • Anticipated potential issues and developed contingency plans to address last-minute changes or unforeseen events accordingly. Evaluated post-event feedback from clients to identify areas for improvement and implement necessary changes.

Food and Beverage Manager-Dining Room

Meridian Hills Country Club
08.2018 - 01.2019
  • Manage daily operations for multiple private dining rooms and bars.
  • Improved customer satisfaction by creating weekly, monthly and seasonal drink menus.
  • Worked with Co-F&B Manger-Banquets to ensure all events were properly set up and staffed.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained a clean, safe, and welcoming environment for members, adhering to strict health code regulations.
  • Motivated staff to perform at peak efficiency and quality.
  • Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
  • Scheduled all FOH staff including hosts, servers, serving assistants, food runners and banquet staff.
  • Oversaw the hiring process for new employees, selecting talent to join our team.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw closing duties.
  • Maintained high levels of customer satisfaction by managing team of over 30 staff members, ensuring exceptional service, and highest standards for food and beverage quality and service.

Ballroom Wedding & Operations Manager

Crystal Catering @ The Willows on Westfield
01.2016 - 08.2018
  • Oversaw service operations in multiple venues and off premises locations from set up, service, clearing to tear down and room reset for events ranging from cocktails, hors d'oeuvres, formal plated mains and buffet service for parties of 30-600 people
  • Conducted site visits with potential clients, highlighting venue features and discussing customization options.
  • Coordinated catering services for events, working closely with culinary staff to create tailored menus based on client preferences.
  • Increased event bookings by customizing private event packages to meet client needs.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Co-facilitated smooth collaboration between departments through clear communication channels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed inventory and supply chain operations.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Timeline

Membership Director

Silver Lake Country Club
04.2022 - Current

Private Event Director

Silver Lake Country Club
09.2021 - 04.2022

Catering Manager

Sodexo/Centerplate
02.2019 - 03.2020

Food and Beverage Manager-Dining Room

Meridian Hills Country Club
08.2018 - 01.2019

Ballroom Wedding & Operations Manager

Crystal Catering @ The Willows on Westfield
01.2016 - 08.2018

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Ann Hanson