Summary
Overview
Work History
Education
Skills
Certification
BLS/225418662096
Timeline
Generic

Ann Hardy

Punta Gorda,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Dietary Clerk

HCA Fawcett Memorial Hospital
11.2022 - Current
  • Focused on satisfying patients' food service needs and dietary requirements.
  • Delivered patient meal trays, beverages, snacks and floor stock.
  • Entered orders into computer system quickly and in proper sequence.
  • Offered immediate, friendly and knowledgeable assistance to every patients.
  • Described menu items in detail and educated patients about meal options.

Hardlines Associate

Walmart
07.2020 - 11.2022
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Dietary Server

Shore Point Hospital
09.2018 - 07.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect patients health.
  • Assisted with kitchen prep work to help operations run smoothly and meet patients needs.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Packaged and stored food products following proper handling and preservation methods.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.

Pharmacy Clerk

Safeway
02.2000 - 06.2005
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Confirmed customer information and insurance eligibility for prescriptions.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Assisted customers with selecting cost-effective medications in line with health coverage.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Greeted customers at counter and provided excellent customer service.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Input patient information into computer system for prescription orders.
  • Re-stocked shelves with prescribed medications and health care products.

Customer Service Associate

Sack N Save
05.1996 - 06.1998
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Solved problems with products and services by providing customers with technical support.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Managed timely and effective replacement of damaged or missing products.

Shift Manager

McDonald's Restaurant
06.1986 - 01.1992
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Education

High School Diploma -

Waianae High School
Waianae, HI
06.1986

Skills

  • Computer Proficiency
  • Organizational Skills
  • Adaptability
  • Written Communication
  • Special Diet Understanding
  • Nutrition Knowledge
  • Team Collaboration
  • Customer Service
  • Food Preparation
  • Food Handling Safety
  • Food Safety
  • Issue Resolution

Certification

BLS/ #225418662096

BLS/225418662096

Basic Life Support

Timeline

Dietary Clerk

HCA Fawcett Memorial Hospital
11.2022 - Current

Hardlines Associate

Walmart
07.2020 - 11.2022

Dietary Server

Shore Point Hospital
09.2018 - 07.2020

Pharmacy Clerk

Safeway
02.2000 - 06.2005

Customer Service Associate

Sack N Save
05.1996 - 06.1998

Shift Manager

McDonald's Restaurant
06.1986 - 01.1992

High School Diploma -

Waianae High School

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