Ann Hardy
Punta Gorda,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Dietary Clerk
HCA Fawcett Memorial Hospital
11.2022 - Current
- Focused on satisfying patients' food service needs and dietary requirements.
- Delivered patient meal trays, beverages, snacks and floor stock.
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every patients.
- Described menu items in detail and educated patients about meal options.
Hardlines Associate
Walmart
07.2020 - 11.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Dietary Server
Shore Point Hospital
09.2018 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect patients health.
- Assisted with kitchen prep work to help operations run smoothly and meet patients needs.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Packaged and stored food products following proper handling and preservation methods.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
Pharmacy Clerk
Safeway
02.2000 - 06.2005
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Organized pharmacy area to maintain clean and orderly environment.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Input patient information into computer system for prescription orders.
- Re-stocked shelves with prescribed medications and health care products.
Customer Service Associate
Sack N Save
05.1996 - 06.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
Shift Manager
McDonald's Restaurant
06.1986 - 01.1992
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Waianae High School
Waianae, HI06.1986
Skills
- Computer Proficiency
- Organizational Skills
- Adaptability
- Written Communication
- Special Diet Understanding
- Nutrition Knowledge
- Team Collaboration
- Customer Service
- Food Preparation
- Food Handling Safety
- Food Safety
- Issue Resolution
Certification
BLS/ #225418662096
BLS/225418662096
Basic Life Support
Timeline
Dietary Clerk
HCA Fawcett Memorial Hospital
11.2022 - Current
Hardlines Associate
Walmart
07.2020 - 11.2022
Dietary Server
Shore Point Hospital
09.2018 - 07.2020
Pharmacy Clerk
Safeway
02.2000 - 06.2005
Customer Service Associate
Sack N Save
05.1996 - 06.1998
Shift Manager
McDonald's Restaurant
06.1986 - 01.1992
High School Diploma -
Waianae High School
BLS/ #225418662096
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