Ann Harris
Farmington,NY
Summary
Highly-motivated and dedicated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Administrator
Post Acute Care Partners
Buffalo, NY
05.2021 - Current
- Developed innovative strategies to establish best practices,
- Identified areas for improvement, narrowing focus for Quality Measures and making necessary changes.
- Monitored operations and reviewed records and metrics to understand company performance.
- Participated and lead Quality Assurance Performance Improvement Teams and participated in Quality Measures Committees
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Managed all aspects of the workforce including on-boarding, staff development, compliance and regulatory
- Tracked project schedules and encouraged teams to complete tasks on time
- Analyzed key performance indicators to identify effective strategies.
Administrator
Conesus Lake Nursing Home
Livonia, NY
05.1986 - 05.2021
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Represented company professionally when engaging with public and government agencies.
- Prepared informative manuals and training guides to assist with successful management of healthcare system.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Facilitated necessary changes to policies or procedures to improve operations.
- Facilitated consistency in delivery and quality of services
- Researched health center standards and guidelines to identify best practices and improvement opportunities.
Education
BBA - Healthcare
SUNY Polytechnic Institute
Utica, NY05.1985
Skills
- Organizational Skills
- Good Work Ethic
- Team Building
- Communication Skills
- Training & Development
- Problem Resolution
- Critical Thinking
- Supervision & Leadership
- Customer Service
- People Skills
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Planning & Organizing
- Flexible Schedule
- New Hire Onboarding
- Project Coordination
- Employee Supervision
- Timesheet Processing
- Reporting and documentation
Timeline
Administrator
Post Acute Care Partners
05.2021 - Current
Administrator
Conesus Lake Nursing Home
05.1986 - 05.2021
BBA - Healthcare
SUNY Polytechnic Institute