Summary
Overview
Work History
Education
Skills
Timeline
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Ann Hartsock

Sumner,WA

Summary

Results-driven Systems Analyst with a proven track record at Allied Solutions LLC, enhancing system efficiency and reducing downtime. Skilled in advanced Microsoft Excel and fostering teamwork through effective training and conflict resolution. Successfully managed multiple projects, delivering on time while maintaining high standards of performance and employee satisfaction.

20+ years of customer service including face to face customer interaction as well as phone, email and chat communications with internal and external customer.

Overview

26
26
years of professional experience

Work History

Systems Analyst

Allied Solutions LLC
10.2001 - 09.2024
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Auditing and supervising temporary employees. (20+ employees)

Department Manager

Mcdonalds, RHC Management
11.1998 - 10.2017
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.

Education

Bachelor of Science - Nursing

University of Guam
Mangilao, Guam

High School Diploma -

George Washington High School
Mangilao, Guam
05-1982

Skills

  • Advanced Microsoft Excel skills
  • Skilled in document creation using Microsoft Word
  • Microsoft PowerPoint proficiency
  • Inventory tracking proficiency

Timeline

Systems Analyst

Allied Solutions LLC
10.2001 - 09.2024

Department Manager

Mcdonalds, RHC Management
11.1998 - 10.2017

Bachelor of Science - Nursing

University of Guam

High School Diploma -

George Washington High School

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Ann Hartsock