Ann Henry
Mount Tremper
Summary
Dedicated professional with extensive experience at First Student, excelling in safe driving practices and effective communication. Proven ability to manage documentation and maintain organized systems, ensuring timely operations. Recognized for fostering positive interactions and enhancing student safety, while consistently delivering exceptional customer service. Committed to reliability and professionalism in all endeavors.
Hardworking employee enthusiastic about learning any new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
School Bus Driver
First Student
09.2025 - Current
- Executed safe driving practices to ensure on-time arrival and departure for all scheduled routes.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Coordinated with school officials to address student safety concerns during bus loading and unloading.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
School Bus Driver / Clerical
First Student
07.2019 - 09.2025
- Follow schedules and routes to maintain timely arrivals and departures.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Used navigation equipment and two-way radio while focused on safety and efficiency.
- Kept Shuttle and reception area clean and organized including the restrooms.
- Answered office phones and emails to schedule appointments and charter trips.
- Maintained office paperwork, including scanning documents and routing business correspondence.
- Create reports and other documentation, which often contained sensitive and confidential data.
- Managed payroll for temporary, hourly, and salaried employees.
School Bus Driver
First Student
10.2011 - 12.2015
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported students and teachers on school activity trips while exercising responsible leadership.
Nursing Assistant
Montgomery Nursing Home
08.2009 - 08.2011
- Assisted patients with mobility, ensuring safety during transfers and ambulation.
- Monitored and recorded patient vital signs to provide accurate health updates.
- Supported patients with daily living activities, enhancing their overall comfort and well-being.
- Collaborated with nursing staff to ensure effective patient care plans were implemented.
- Maintained cleanliness and organization in patient areas to promote a safe environment.
- Documented patient information meticulously to support continuity of care.
- Provided companionship and emotional support to patients during recovery.
- Prepared and maintained medical equipment for use in patient care.
- Promoted patient independence by encouraging self-care activities.
Rural Mail Carrier
USPS
02.2010 - 03.2011
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Customer Care Representative
United Healthcare Group
02.2005 - 06.2009
- Resolved customer inquiries efficiently to enhance satisfaction and loyalty.
- Coordinated technical support efforts to address complex customer issues promptly.
- Maintained comprehensive documentation of customer interactions for quality assurance.
- Trained new team members on product knowledge and customer service protocols.
- Participated in team meetings to share insights and enhance customer service strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Navigated multiple computer systems and applications to find information.
Cashier / Produce
Shoprite
02.2003 - 12.2004
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained organized produce displays to enhance store aesthetics.
- Assisted in inventory control by restocking shelves and monitoring product expiration dates.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Welcomed customers and helped determine their needs.
Summer Office Assistant
LLoyd Town Hall
06.2001 - 09.2003
- Managed office supplies inventory, ensuring timely reordering and availability of necessary materials.
- Managed incoming correspondence, ensuring timely responses and appropriate routing of inquiries.
- Processed water bills and received payment.
- Assisted town clerk with daily duties.
- Provided front desk support, greeting visitors and handling inquiries in a professional manner.
- Expedited document processing with accurate data entry and timely filing.
Education
GED -
Highland High School
Highland, NY11-2005
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Document management
- Report preparation
- Faxing documents
- File organization
- Office administration
- Reception duties
- Scheduling appointments
- Filing systems
- Mail sorting
- Data entry
- Customer service
- Call center experience
Timeline
School Bus Driver
First Student
09.2025 - Current
School Bus Driver / Clerical
First Student
07.2019 - 09.2025
School Bus Driver
First Student
10.2011 - 12.2015
Rural Mail Carrier
USPS
02.2010 - 03.2011
Nursing Assistant
Montgomery Nursing Home
08.2009 - 08.2011
Customer Care Representative
United Healthcare Group
02.2005 - 06.2009
Cashier / Produce
Shoprite
02.2003 - 12.2004
Summer Office Assistant
LLoyd Town Hall
06.2001 - 09.2003
GED -
Highland High School