+ Years of professional experience
Ann Hibbard
Tampa,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
Work History
Administrative Assistant
South Tampa Logistics LLC
04.2019 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted with hiring of employees for retail operations.
Retail Sales Associate
South Tampa Logistics LLC (The UPS Stores)
05.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Packed items and labeled boxes for safe shipping via UPS.
- Sorted and distributed USPS mail into customer mailboxes.
- Notarized customer documents.
- Laminated documents.
- Copied and bound customer documents.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Senior Analyst
Bank Of America, N.A.
10.2009 - 02.2014
- Validated results and performed quality assurance to assess accuracy of data.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Optimized core processes to improve business performance and operational agility.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Implemented business intelligence solutions to increase operational efficiency.
- Identified patterns and trends in large data sets and provided actionable insights.
- Generated standard and custom reports to provide insights into business performance.
- Developed customized reports, summarizing and presenting data in visually appealing format.
Title Specialist
DiSys Corporation (Bank Of America Contract)
03.2009 - 10.2009
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Contracts Administrative Assistant
Kelly Services
11.2008 - 02.2009
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Assisted Staff Attorney with preparation of informational documents for company executives.
Anti-Money Laundering Analyst
Randstad USA
06.2008 - 10.2008
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Partnered with fraud manager to research and investigate cases.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Maintained fraud analysis models to improve company systems.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Scrutinized and reported on discrepancies in financial records and documents.
- Reported violators of financial regulations to appropriate parties for disciplinary action.
- Audited and examined financial records, checking for accuracy and compliance with established regulations.
- Gathered data and prepared financial reports for management review.
Licensed Title Agent/Loan Closing Agent
Suncoast Title Agency Of Tampa, Inc.
09.2005 - 06.2008
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Organized and prepared tax and title documents to transfer ownership of property.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Handled cash and wire transactions accurately.
- Calculated and remitted state sales tax, service, and other charges.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Collected taxes and fees, submitted payments and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Utilized various online databases and public land records to verify ownership information.
- Researched ownership interests and liens on real estate properties.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Assisted in preparation of title insurance policies and title commitments.
- Created legal documents such as deeds and lien releases based on title search results.
Education
J.D. - Law
Campbell University
Buies Creek, NC05.1994
Bachelor of Science - Accounting And Business Management
North Carolina Wesleyan College
Rocky Mount, NC05.1991
Skills
- Customer Service
- Time Management/Prioritization/
- Advanced MS Office Suite Knowledge
- Document Retrieval
- Business Writing
- Data Evaluation
- Sorting and Labeling
- Mail Management
- Data Collection
Affiliations
National Notary Association
Notary Public (State of Florida Certification)
Remote Online Notary (State of Florida Certification)
Timeline
Administrative Assistant
South Tampa Logistics LLC
04.2019 - 02.2022
Retail Sales Associate
South Tampa Logistics LLC (The UPS Stores)
05.2018 - 04.2019
Senior Analyst
Bank Of America, N.A.
10.2009 - 02.2014
Title Specialist
DiSys Corporation (Bank Of America Contract)
03.2009 - 10.2009
Contracts Administrative Assistant
Kelly Services
11.2008 - 02.2009
Anti-Money Laundering Analyst
Randstad USA
06.2008 - 10.2008
Licensed Title Agent/Loan Closing Agent
Suncoast Title Agency Of Tampa, Inc.
09.2005 - 06.2008
J.D. - Law
Campbell University
Bachelor of Science - Accounting And Business Management
North Carolina Wesleyan College
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