Ann Highland
Spring Lake,NC
Summary
Proven Front Desk Associate with a history at Ray Road Tire and Auto, adept in streamlining operations for enhanced guest satisfaction and loyalty. Excelled in building relationships and efficiently managing cash transactions, significantly improving customer service. Skilled in inventory management and supportive customer communication, consistently exceeding expectations without relying on numerical specifics.
Sales professional with proven record in customer service and sales, prepared to bring high level of professionalism to front desk. Known for effectively managing customer inquiries and providing valuable solutions, contributing to overall team success. Highly reliable and adaptable, committed to achieving results and fostering collaborative work environment.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Ray Road Tire and Auto
10.2024 - 10.2024
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
- Wrote up work orders based on what customer described their vehicles were doing.
- Booked reservations for Uhaul rentals
- Performed cash, card, and check transactions to complete customer purchases.
Front Desk Associate
Ray Road Auto Parts and Service
08.2018 - 10.2024
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while they waited for their vehicle
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Booked Uhaul reservation depending on customer needs
- Wrote up work orders with customer needs and desires for their vehicles
- Ordered needed parts for customer vehicles
- Contacted customers to obtain approval for work that is needed to fix their vehicle
- Used Identifix for labor time to fix vehicles
- Used Identifix to figure out vehicle diagrams, what types of fluids vehicles take
- Contacted customers when vehicles are ready for pickup
Skills
- Building relationships
- Scheduling appointments
- Reservation booking
- Customer service
- Supportive Customer Communication
- Efficient Cash Transactions
- Inventory Management
- Point-of-Sale Operation
- Retail Store Operations
- Enhancing Customer Loyalty
- Payment processing
- Sales floor organization
- Exceeding customer expectations
- Professional Telephone Communication
Timeline
Front Desk Associate
Ray Road Tire and Auto
10.2024 - 10.2024
Front Desk Associate
Ray Road Auto Parts and Service
08.2018 - 10.2024
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