Ann Hinerman

Organized the center activities

• Attracted a diverse range of senior citizens and others in the community to take part and volunteer by creating engaging opportunities tailored to individual talents and interests resulting in improved services offered at the center.
• Recruited trained, and managed staff effectively resulting in improved overall performance of the senior center team.
• Expanded programming options available at the facility catering towards different abilities, cultural backgrounds ensuring inclusiveness within our diverse community members.
• Increased community engagement with targeted outreach programs, forging strong relationships with local organizations and stakeholders.
• Developed and implemented comprehensive emergency preparedness plans to ensure the safety of staff and senior center patrons during emergencies.
• Collaborated with other senior centers to share best practices, enhance service offerings, and collectively serve a larger population of seniors within the community.
• Coordinated transportation services effectively enabling easy access for seniors attending programs or events held at the center.
• Boosted customer satisfaction levels through consistent improvements in service quality and timely resolution of issues raised by patrons.
• Improved employee retention rates by fostering a positive work environment and providing regular professional development opportunities.
• Managed work and performance of more than 2 employees.