Ann Honn
San Bernardino,CA
Summary
The Administrative Assistant I - Quality Systems is responsible for providing professional level administrative support to the Clinical Director of Quality Management on a routine basis and providing general administrative support to the department to maintain daily operations.
Motivated professional with extensive experience in customer service and administrative tasks.
Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
IEHP
01.2023 - Current
- Coordinated scheduling and logistics for meetings, ensuring efficient use of time and resources.
- Developed and maintained filing systems for electronic and paper documents to enhance accessibility.
- Managed office supplies inventory, streamlining procurement processes to reduce costs.
- Implemented process improvements that enhanced workflow efficiency across administrative tasks.
- Provided support in onboarding new staff, facilitating smooth transition into company culture.
- Liaised with internal departments to resolve administrative issues promptly, fostering collaboration.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Director- Office Administrator - Construction
Pool Tyme, Inc.
04.1996 - 09.2022
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Developed comprehensive knowledge of products and services to enhance customer interactions.
- Streamlined processes for handling returns and exchanges, improving overall customer satisfaction.
- Trained new team members on company policies and effective customer service practices.
- Managed high-volume call traffic while maintaining quality service standards in fast-paced environments.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Eric Birch High School
Fontana, CAAssociate of Arts - Cosmetology
Hair Master's University
San Bernardino, CASkills
- Customer service
- Office administration
- Administrative support
- Time management
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Professional and mature
- Mail handling
- Confidential document control
Major Functions (Duties and Responsibilities)
- 1. Professionally prepare all required reports and correspondence for Management and department staff as requested.
- 2. Act as the central point of contact for the department, routing inquiries to the appropriate staff member, ensuring adequate phone and department coverage.
- 3. Coordinate committees and departmental meetings that include scheduling, preparing agendas and minutes in a timely and professional manner, and any other tasks needed to ensure a successful meeting.
- 4. Coordinate departmental office administration functions using various computer applications to track processes and maintain files, and ordering supplies as needed.
- 5. Process invoices in a timely manner to ensure compliance with vendor agreements.
Supervisory Responsibilities
Leading: Self
Minimum Years of Experience Required
2 Years
Timeline
Administrative Assistant
IEHP
01.2023 - Current
Director- Office Administrator - Construction
Pool Tyme, Inc.
04.1996 - 09.2022
High School Diploma -
Eric Birch High School
Associate of Arts - Cosmetology
Hair Master's University