Summary
Overview
Work History
Skills
Timeline
Generic

Ann Horton

Fate ,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Accounts Receivable and Cash Application Manager

Reddy Ice Holdings
Dallas , Texas
10.2023 - Current
  • Lead and Manage Collection, Cash Application and Credit team. Manage Ice distribution for Local and Independent accounts, which includes 10k+ accounts.
  • Responsible for overseeing all aspects of accounts receivable, cash applications and credit processes, including billing, invoicing, contracts, payment processing, account reconciliation, customer inquiries and invoicing.
  • Lead implementation of billing system High Radius.
  • Support 9 nine direct reports, including 1 Supervisor.
  • Prioritize and assign collection AR portfolios.
  • Monitoring team performance, training and conducting performance reviews.
  • Enforcing company policies and procedures, including attendance and time keeping.
  • Approve timesheets weekly, approve sick time and PTO, correct time punches as needed.
  • Provided monthly KPI’s for upper leadership, including Director of AR.
  • Set goals and expectations for each team and monitor progress weekly.
  • Handle customer complaints and escalations, addressing their concerns and assisting with resolution.
  • Process new credit applications, run potential customers Dun & Bradstreet to determine credit worthiness.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Onboarded new employees with training and new hire documentation.

Accounts Receivable & Collections Supervisor

Reddy Ice Holdings
Dallas , Texas
01.2023 - 10.2023
  • Supervised all facets of receivables and credit including credit application research and cash posting Implemented all current Credit Department policies and procedure
  • Managed all monthly and yearly reporting for credit and receivables Analyzed credit and approved for direct billing on accounts from $25,000-$4,000,000.
  • Established strong working relationship with internal and external customers.
  • Developed strategies and goals to reduce exposure to write-offs.
  • Analyzed and forecast payment recoveries.
  • Prepared write offs for doubtful accounts.
  • Assisted in collections of $9+ million in accounts receivables.
  • Selected and managed relationship of third-party collection agencies.
  • Improved DSO from 35 days to 19 days which dramatically improved cash flow.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Visited premises of customers to directly collect payments.
  • Negotiated to collect balance in full.

Sr. Accounts Receivable Analyst

Real Page
Richardson, Texas
01.2022 - 10.2023

Manage and coordinate all duties associated with accounts receivable.

  • Accountable for all collection aspects and process for clients: contacting clients, account reconciliation, creating and implementing payment action plans, credit request submission, cash application analysis and follow up/follow through.
  • Analyze assigned AR portfolio to coordinate collection efforts of Corporate accounts by contacting Corporate clients through both inbound and outbound communication channels
  • Coordinate and foster strong partnership with internal departments to successfully navigate appropriate channels in all efforts to resolve client issues and secure payment of past due AR. Prepare customer statements, bills and invoices.
  • Contacts customer via calls, send out emails and faxes to follow up.
  • Ensures timely collections to include escalation, managing customer relationships and account research.
  • Researches disputed delinquent account balances.
  • Research best solution in order to facilitate early payments.
  • Recommends accounts for 3rd Party Collections.
  • Handles Incoming Calls from customers.
  • Independently analyze each assigned account and execute plan for collection and reconciliation appropriately.
  • Negotiate payment arrangements and conduct payment reconciliation.
  • Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis.
  • Interacts frequently with inter-departmental associates for purposes of resolving outstanding issues.
  • Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections.
  • Perform related duties and special projects as assigned.
  • Update weekly report to provide account updates.
  • Adheres to division of support’s defined metrics.
  • Portfolio Size Assignment: Minimum $1,500,000 and approximately 200 - 300 accounts.

Billing Analyst

CR3 Partners
Richardson, Texas
06.2020 - 10.2021
  • Billing for Management consulting firm.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Determined key areas prime for process improvements.
  • Processed vendor and supplier payments on weekly basis.
  • Maintained accurate records of customer payments.
  • Coordinate billing process for financial consulting firm project managers and consulting partners.
  • Worked with project manager/consultants to identify any special billing for each project.
  • Issuing and sending invoices.
  • Reviewing invoices for accuracy.
  • Verified that work has been fulfilled.
  • Monitoring accounts receivables.
  • Prepare and bill customer invoices manually.
  • Reconciling invoices with balance sheet reports and resolving any discrepancies.
  • Verify and approve time & expenses for traveling consultants.
  • Prepare and generate invoices based on scope of work contract with client.
  • Cash Applications, Accounts Payable and Receivables.
  • Verify timekeeping records and consult employees about any discrepancies.
  • Prepare manual checks as needed.
  • Review and approve direct deposit change request for current employees.
  • Monitor Expense reimbursement requests and clear pending items.
  • Record any issues related to payroll & communicate with HR Team.
  • Run various reports daily or per schedule as requested by supervisor.
  • Perform complete or partial payroll cycle.

Accounts Receivable Team Lead

Whitmore Manufacturing
Rockwall, Texas
10.2017 - 06.2020
  • Accounts receivable Lead
  • Oversee accounts receivable team of five representatives.
  • Utilized multiple databases including, JDE Oracle & Sage.
  • Monitor and managed Credit Hold making an informative decision to release continue to hold accounts utilizing Dynamics systems.
  • Collections on past due accounts utilizing Get Paid collection software.
  • Manage receivables of over nine hundred domestic and five hundred international active customers.
  • Invoice all customers via Edi, vendor portal, (such as Taulia, Ariba) us postal.
  • Ensure customers are invoiced finance fees and enforce collection based on policy.
  • Cash application via ACH, Wire Transfers, Check and Credit card payments.
  • Cash application using JD Edwards Oracle posting client payments to the appropriate invoice.
  • Identifies and resolved payment discrepancies and answers client inquiries as needed.
  • Follows up on collection calls with customers (external and internal).
  • Work closely with the finance and sales department to review and adjust credit lines on a regular basis or when requested for existing accounts.
  • Send customer statements monthly to ensure accuracy.
  • Continuously review the AR aging/Unapplied Cash to identify any potential issues and resolve before they are aged.
  • Prepares delinquent accounts for placement with outside collection agencies per AUS policy.
  • Invoice and purchase order research to resolve customer complaints and disputes.
  • Communicates via phone conversations, email, fax, and letters with customers concerning status of invoice payments.
  • Accounts payable, managed the accurate and timely processing of up to 1,200 invoices per month.
  • Accurately reviewed vendor statements and processed past due invoices, as necessary.
  • Prepared check run and processed three hundred plus checks twice a week.
  • Renegotiated payment terms with dozens of suppliers/vendors from Net 7 to Net 60 days for manufacturer emerging from bankruptcy. Improved cash flow and facilitated company’s return to profitability.
  • Oversee the remittance, invoice, and accounts receivables inbox.
  • Review unapplied cash and follow-up with chargeback and cash application teams to resolve balances.
  • Oversee and ensure the accuracy of customer master data.
  • Manually post payments to customer accounts when received from bank.
  • Resolves all overdue account balances, unassigned cash and payment discrepancies through research, communication and follow up with clients or field operations.
  • Negotiated payment arrangements with customers to establish timely receipt of payments
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready
  • Matched purchase orders with invoices and recorded necessary information
  • Maintained account accuracy by reviewing and reconciling checks monthly
  • Developed a comprehensive aging report utilized by management to make informed decisions regarding collections efforts and resource allocation.
  • Enhanced team productivity by developing and conducting comprehensive training programs on accounts receivable procedures.

Senior Accounts Receivable Specialist

The CSI Companies (Contract) Conifer Heath
Frisco, TX
04.2017 - 10.2017
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Improved cash flow by managing and processing accounts receivable transactions timely and accurately.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Accounts receivables directly through patient insurance.
  • Account Resolution on over 50+ claims daily.
  • Review customer explanation of benefits to determine denial reasoning.
  • Contacted insurance company direct to determine explanation for underpayments, denials, overpayments.
  • Decide on what department open claims should be sent to.
  • Adjusted claims to match the explanation of benefits according to the contract. (Copays, coinsurance & deductibles).
  • Run insurance verifications to make sure billing is accurate.
  • Sent claims to billing to be re-billed.

Accounts Receivable Collection Supervisor

RS Clark & Associates
Dallas, Texas
07.2011 - 04.2017
  • Collect past due debts directly from consumers delinquent on hospital bills.
  • Personally, collected most delinquent accounts.
  • Reviewed monthly performance evaluations.
  • Oversee team of twenty bill collectors.
  • Monitored calls for performance.
  • Recruited qualified collections specialist.
  • Encouraged teamwork and directed critical thinking skills to overcome complex issues.
  • Negotiated arrangement for repayment.
  • Utilize many varieties of methods to generate candidates, including web-based sourcing, internet posting, internal and external networking, job fairs and referral programs.
  • Greatly enhance candidate screening by working closely with hiring managers to understand their business requirements.
  • Work closely with hiring groups, such as Texas Workforce, to create and refine hiring goals and objectives.
  • Ensure that team is complying with company standards and general collection laws.
  • Adhere and enforce company policies, track, and maintain employee attendance and time.
  • Assist with second voice and or cross talk for agents, handle escalation calls and defuse potential complaints.
  • Execute disciplinary write ups, FDCPA compliant.
  • Motivate and lead collector in morning meetings.
  • Meet with Manager to review and report trends and goals.
  • Review individual collector activities and provide feed-back and direction.
  • Resolve consumer issues about their outstanding balance.
  • Utilize computer system (Accurint) to manage skip tracing.
  • Assist consumers with payment by negotiation arrangements and or settlements

Skills

  • Accounts receivable professional
  • Management and Leadership
  • Distribution & Manufacturing
  • Complex problem solving
  • Strong communication skills
  • Effective time management
  • Proficient in SAP
  • Excellent managerial techniques
  • Conflict resolution techniques
  • Account reconciliations
  • Team Leadership
  • Onboarding and Orientation
  • Hiring and Training
  • Problem-Solving

Timeline

Accounts Receivable and Cash Application Manager

Reddy Ice Holdings
10.2023 - Current

Accounts Receivable & Collections Supervisor

Reddy Ice Holdings
01.2023 - 10.2023

Sr. Accounts Receivable Analyst

Real Page
01.2022 - 10.2023

Billing Analyst

CR3 Partners
06.2020 - 10.2021

Accounts Receivable Team Lead

Whitmore Manufacturing
10.2017 - 06.2020

Senior Accounts Receivable Specialist

The CSI Companies (Contract) Conifer Heath
04.2017 - 10.2017

Accounts Receivable Collection Supervisor

RS Clark & Associates
07.2011 - 04.2017
Ann Horton