Ann Horton
Fate,TX
Summary
Experienced accounts receivable manager with 15 years of expertise in account reconciliation and invoice collections. Skilled at effectively addressing delinquent payments with clients using tact and diplomacy, showcasing exceptional communication skills. Demonstrated success in managing a team responsible for processing an average of $30 million monthly, highlighting a proven track record in achieving efficient financial operations.
Overview
14
14
years of professional experience
Work History
Manager Accounts Receivable Collections, Cash App
Reddy Ice
10.2023 - 06.2024
- Managed the day to day of the accounts receivable collection, credit, and cash application team.
- Supported a team of ten direct reports, including one supervisor, ensuring efficient operations and team development.
- Resolved AR issues through direct interaction with customers, sales, and other departments.
- Spearheaded digital transformation in AR processes, aligning department goals with company-wide financial objectives to drive long-term growth.
- Fostered strong relationships with stakeholders and clients to resolve complex AR issues, enhancing cash flow through improved payment processes.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled daily AR ledger and verified proper posting.
- Prepared bills receivable, invoices, and bank deposits.
Accounts Receivable Collection Supservisor
Reddy Ice, LLC
01.2023 - 10.2023
- Overseeing the day-to-day operations of the accounts receivable team, including assigning work, training, and evaluating staff.
- Identified and discussed with management opportunities for improvements to procedures and internal controls.
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Prepared accounts receivable-related journal entries for accounting month-end close.
- Responded to requests for new or increased open account credit limits.
- Ensuring that invoices and payments are processed accurately and on time.
- Working with clients to negotiate acceptable payment plans.
- Generating reports on account status, financial data, and metrics.
- Working with other departments to improve the accounts receivable process.
Sr. Accounts Receivable Analyst
Real Page, Inc
01.2022 - 01.2023
- Manage accounts receivable, ensuring timely collections and resolving client issues
- Develop tailored collection strategies for high-risk accounts, achieving substantial recovery
- Recommend accounts for 3rd Party Collections and negotiate payment arrangements
- Manage the day-to-day collection process of assigned portfolio and efficiently recover outstanding receivables
- Foster strong internal partnerships to resolve complex client issues, ensuring timely payments
- Resolution of customer issues, including process issues, disputes, and invoicing, to facilitate customer payment of undisputed balances
- Optimized accounts receivable processes, enhancing collection efficiency through data-driven strategies
- Optimized accounts receivable processes through data-driven strategies, enhancing collection efficiency and reducing payment delays
- Implemented tailored collection strategies for high-risk accounts, reducing overdue balances and improving company cash flow
- Developed and executed new strategies for managing accounts receivable, yielding measurable improvements in collection rates and process efficiency
Senior Accounts Receivable Analyst
Stack Path
04.2021 - 11.2021
- Monitored customer accounts, ensuring timely payments and compliance with policies
- Processed invoices and related documents, maintaining accurate records
- Collected and allocated payments, arranging payment plans with customers
- Reconciled accounts, investigating discrepancies to resolve issues
- Prepared and submitted detailed financial reports monthly and quarterly
- Fostered strong relationships with clients, negotiating flexible payment plans to ensure timely collections while maintaining positive customer relations
- Pioneered the adoption of innovative AR software, automating manual tasks and significantly boosting team productivity and data integrity
- Prepare detailed reports for upper management
- Fostered strong partnerships with cross-functional teams, aligning AR strategies with broader financial goals and enhancing overall company performance
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
Billing Analyst
CR3 Partners LLC
09.2020 - 04.2021
- Generate and revise monthly pre-bills and draft bills for attorney review, ensuring compliance with guidelines
- Submit invoices across various e-billing portals, understanding each portal's unique functions
- Prepare detailed reports for upper management
- Collaborate with accounting to resolve billing issues, maintaining updated client billing information
- Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
- Researched and resolved billing discrepancies to enable accurate billing.
- Manage multiple projects simultaneously, delivering excellent customer service under high-pressure situations.
- Optimized billing processes, enhancing accuracy and efficiency.
- Streamlined billing processes across e-portals, enhancing accuracy and efficiency while resolving complex financial issues and conducting in-depth analyses
- Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
Accounts Receivable Team Leader
Whitmore Manufacturing LLC
10.2017 - 06.2020
- Led accounts receivable team, managing 1000+ customer accounts.
- Streamlined credit holds decisions using Dynamics, ensuring timely and informed account releases.
- Access and manage credit risk.
- Prepare detailed reports for upper management
- Applied cash via ACH, wire transfers, checks, and credit cards, ensuring accurate invoice postings
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Monitored accounts to verify compliance with payment terms and schedules.
- Streamlined invoicing processes via EDI and vendor portals.
Sr. Account Receivables Specialist
Conifer Health
04.2017 - 10.2017
- Ensured timely and accurate claim payments, reducing errors, and improving payment accuracy
- Reviewed EOBs to verify claim payments, increasing successful claim resolutions
- Resubmitted unpaid, denied, or partially paid patient claims, enhancing revenue recovery
- Collaborated with team members to streamline processes, boosting overall efficiency.
- Moved self-pay unpaid claims to patient responsibility, improving cash flow
- Conducted thorough account audits, identifying discrepancies, and implementing corrective measures.
- Monitored accounts to verify compliance with payment terms and schedules.
- Researched billing errors and discrepancies to initiate corrective action.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
Credit and Collection Supervisor
Clark & Associates
07.2011 - 04.2017
- Led a team of fifteen collectors, ensuring timely payments and resolving discrepancies, enhancing cash flow.
- Processed credit applications and maintained precise records, addressing inquiries promptly.
- Resolved complex payment discrepancies, fostering strong customer relationships and trust
- Negotiate payment arrangements to reduce bad debt.
- Streamlined collection processes, significantly reducing outstanding debts and improving cash flow for the company.
- Implemented data-driven credit risk assessment strategies, minimizing unmanageable debt, and enhancing financial stability.
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Accounts Receivable Specialist
RGS Financial
03.2010 - 03.2011
- Managed accounts receivable collections, reducing outstanding debt by 22% within one year
- Collaborated with clients to resolve payment issues, enhancing customer satisfaction
- Utilized analytical skills to identify and address discrepancies, ensuring accurate records
- Implemented effective collection strategies, resulting in measurable improvements in cash flow
- Partnered with cross-functional teams to develop innovative solutions for complex credit cases, enhancing overall operational efficiency
- Provided empathetic customer service, balancing firm collection practices with understanding of clients' financial situations
- Fostered client relationships to resolve payment issues, boosting customer satisfaction while maintaining firm collection practices
Education
BSBA - Business Administration
Purdue Global University
Remote12-2025
Skills
- Management
- Accounts Receivable
- Credit Risk
- Collections
- Cash Application
- Leadership Skills
- Invoicing
- Billing
- Account & Bank Reconciliation
- Conflict resolution
- Coaching and mentoring
- Negotiation
- Key performance indicators
- Recruiting and interviewing
- Decision-making
Personal Information
Title: Manager Commercial Credit & Collections Professional
Timeline
Manager Accounts Receivable Collections, Cash App
Reddy Ice
10.2023 - 06.2024
Accounts Receivable Collection Supservisor
Reddy Ice, LLC
01.2023 - 10.2023
Sr. Accounts Receivable Analyst
Real Page, Inc
01.2022 - 01.2023
Senior Accounts Receivable Analyst
Stack Path
04.2021 - 11.2021
Billing Analyst
CR3 Partners LLC
09.2020 - 04.2021
Accounts Receivable Team Leader
Whitmore Manufacturing LLC
10.2017 - 06.2020
Sr. Account Receivables Specialist
Conifer Health
04.2017 - 10.2017
Credit and Collection Supervisor
Clark & Associates
07.2011 - 04.2017
Accounts Receivable Specialist
RGS Financial
03.2010 - 03.2011
BSBA - Business Administration
Purdue Global University
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