Ann Hudson
Kingsley,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented Scale Operator with 10 plus years operating scales and supporting drivers. Excellent track record of appropriate communication and accurate documentation. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Scale House Operator
GFL Environmental
01.2020 - Current
- Contributed to overall business growth through the development of strong working relationships with customers and suppliers.
- Improved efficiency by streamlining scale house operations and implementing updated procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands.
- Demonstrated excellent communication skills when coordinating with transportation companies regarding scheduling and load information updates.
- Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Improved supply chain efficiency by implementing process improvements and optimizing warehouse operations.
Dispatcher Office Assistant
American Waste Inc.
08.2018 - 12.2019
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced timely deliveries by optimizing transportation routes and schedules.
- Reduced transportation costs for the company by implementing cost-effective strategies and negotiating with suppliers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Cook Shift Leader
Na-Tah-Ka South
06.2017 - 03.2018
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Parts Counter Person
Auto Value
01.2017 - 06.2017
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Managed inventory effectively, ensuring availability of high-demand items for customers.
- Processed customer orders accurately and efficiently, contributing to repeat business.
Dispatcher Office Assistant
American Waste Inc.
03.2007 - 06.2016
- Streamlined dispatch operations by implementing efficient scheduling and route planning strategies.
- Enhanced timely deliveries by optimizing transportation routes and schedules.
- Reduced transportation costs for the company by implementing cost-effective strategies and negotiating with suppliers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined processes for better service delivery, resulting in improved customer retention rates.
- Directed dispatching, routing, and tracking of 6 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 50 daily calls.
Education
High School Diploma -
West Senior High School
Traverse City, MI05.2000
Skills
- Microsoft Office
- Time Management
- Customer Service
- Document Management
- Data Entry
- Decision-Making
- Money Handling
- Problem-solving abilities
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Active Listening
Timeline
Scale House Operator
GFL Environmental
01.2020 - Current
Dispatcher Office Assistant
American Waste Inc.
08.2018 - 12.2019
Cook Shift Leader
Na-Tah-Ka South
06.2017 - 03.2018
Parts Counter Person
Auto Value
01.2017 - 06.2017
Dispatcher Office Assistant
American Waste Inc.
03.2007 - 06.2016
High School Diploma -
West Senior High School