Ann Hunt
Granada Hills,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
26
26
years of professional experience
Work History
Bookkeeping Administrative Assistant
Ralphs Grocery
10.2014 - Current
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Corrected discrepancies in financial records for balanced books.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained inventory of office supplies and placed orders.
- Implemented orderly, organized filing systems for easy record retrieval.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Telephone Operator
AT&T
02.1997 - 06.2006
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Education
High School Diploma -
Wenatchee High School
Wenatchee, WA06.1984
Skills
- Employee Timesheet Processing
- Personal Bookkeeping
- Administrative Support
- Quarterly Reviews
- Cash Deposits and Receipts
- Data Research and Analysis
- Product Organization
- Account Reconciliation
- Active Listening
Timeline
Bookkeeping Administrative Assistant
Ralphs Grocery
10.2014 - Current
Telephone Operator
AT&T
02.1997 - 06.2006
High School Diploma -
Wenatchee High School