ANN ISHAIA
Sterling Heights,MI
Summary
Senior program leader with 7+ years managing full lifecycle digital programs for automotive OEMs. Expert in delivering CRM and website operations across enterprise clients, with a track record of owning complex program delivery, resolving cross-functional escalations, and leading high-performing teams. Operates comfortably in Agile-influenced and hybrid environments, partnering with creative, technical, and account teams to drive outcomes.
Overview
2026
2026
years of professional experience
Work History
Program Manager – Lexus Digital Operations
Shift Digital
2024 - Current
- Managed end-to-end delivery of the national Lexus CRM and CMS support program across digital agencies, OEM clients, and field teams.
- Led operations, owned KPI reporting cadences, and guided program delivery across providers and internal teams.
- Oversaw team coaching, onboarding, and performance management for service excellence.
- Acted as primary contact for escalations, client updates, and delivery risk mitigation.
Team Lead – GM Canada Digital Program
GM Canada
01.2021 - 01.2024
- Oversaw program delivery and team operations for GM Canada's OEM website and CRM compliance initiatives.
- Partnered with internal and external stakeholders to maintain program adoption, brand consistency, and cross-channel coordination.
- Mentored team members, and refined internal documentation and process tracking.
Digital Consultant
GM Canada
01.2019 - 01.2021
- - Supported Canadian dealers in CMS updates, analytics interpretation, and digital best practices.
- - Collaborated with clients on brand compliance, campaign execution, and support escalations.
Website Assistant
FCA
01.2017 - 01.2019
- Managed website content updates to enhance user experience and ensure accurate information dissemination.
- Analyzed website performance metrics to identify areas for improvement and drive strategic decisions.
Education
B.A. - Public Relations
Wayne State University
Detroit, MI05-2017
Skills
- Client Program Management
- CRM & CMS Platforms
- KPI Reporting & Governance
- Escalation & Issue Resolution
- Cross-Functional Collaboration
- Agile-Inspired Delivery
- Team Coaching & Development
- Stakeholder Communication
- Process improvement
- Strategic planning
- Project management
Timeline
Team Lead – GM Canada Digital Program
GM Canada
01.2021 - 01.2024
Digital Consultant
GM Canada
01.2019 - 01.2021
Website Assistant
FCA
01.2017 - 01.2019
Program Manager – Lexus Digital Operations
Shift Digital
2024 - Current
B.A. - Public Relations
Wayne State University