Summary
Overview
Work History
Education
Skills
Affiliations
Custom
Websites
Timeline
Generic

Ann Johnson

Hilliard,FL

Summary

Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Overview

34
34
years of professional experience

Work History

Front Desk Receptionist

Adesa Car Auction
Jacksonville, FL
02.2007 - 11.2013
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Was the first contact with customers?
  • Scheduled hotel rooms for VIPs.
  • Handled all incoming and outgoing mail utilizing the stamp machine.
  • Assisted Title Department
  • Assisted all car dealers with customer printouts and badges.

Deputy Director of Communications

Nassau County Sheriff's Office
Yulee, FL
02.1991 - 09.2006
  • Recruited, trained, supervised, coached and evaluated personnel.
  • Uniform Crime Report for Department records.
  • Records Department.
  • Certified Trainer for Communications, Supervisors, and Trainers. Saving the department thousands of dollars by being an in-house trainer.
  • Emergency Medical 911 certified.
  • National Crime Computer Certified in Training personnel.
  • Maintained 100% compliance in all entries in the state and national computer.
  • Prepared, faxed, and met with the public for the release of department records.
  • 911 tape custodian. I went to court when summoned for the release of records.
  • Prepared 911 tapes for the Public Defender's and State Attorney's offices.
  • Criminal Investigations Secretary.
  • Several Law Enforcement Training classes including Missing and Abductive children

Dispatcher

Stuart PD
Stuart, FL
01.1990 - 11.1990
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Worked part-time.
  • Received honorable recognition for the safety of an officer during a traffic stop, where there was a dispatcher error involving another employee and a stolen vehicle.

911 Dispatcher, Records & ID

Martin County Sheriff's Office
Stuart, FL
07.1982 - 02.1990
  • Received, evaluated, and prioritized incoming emergency calls from the public, dispatching appropriate personnel and equipment.
  • Instructor for the National Crime Computer.
  • Fingerprint submissions to the state.
  • Maintained department records.
  • Dispatched for K-9 drug interaction for the Narcotics Unit.

Dispatcher-Trainer

Kissimmee Police Department
Kissimmee, FL
06.1979 - 05.1982
  • Evaluated employee performance through comprehensive feedback based on training session outcomes.

Education

High School Diploma -

St Cloud High School
St. Cloud, FL
06-1977

Skills

  • Customer service
  • Appointment scheduling
  • Mail management
  • Record keeping
  • Office administration
  • Communication skills
  • Conflict resolution
  • Team collaboration
  • Training staff
  • Data entry
  • Problem solving
  • Attention to detail
  • Interpersonal skills
  • Email and telephone decorum
  • Email correspondence
  • Mail distribution
  • Travel coordination
  • Strategic planning
  • Scheduling
  • Multitasking and organization
  • Document management
  • Departmental support
  • Meeting arrangements
  • Conference room scheduling
  • Confidentiality handling
  • Complex Problem-solving
  • Initiative-taking
  • Oral and writing communication
  • Decision-making
  • Mail sorting
  • Mail handling
  • Listening skills
  • File management
  • Office supplies ordering
  • Call forwarding
  • Sorting mail
  • Data confidentiality
  • Multi-line telephone systems

Affiliations

  • Code Enforcement Board Member for Nassau County
  • Organized Grass roots campaigns
  • Attended County Commissioner Meetings for Nassau County Sheriff's Office Communications Center

Custom

  • Left career to help care for my grand-daughter.
  • From 2017-2023 took care of my husband with terminal colon cancer in between attending all court sessions for my daughter that was murdered. Raised my granddaughter since age 6. Legal custody obtained in 2018.
  • My passion has been focused on our US Veterans as an Aux member in American Legion and VFW.
  • I love my community in the City limits of Hilliard and want to be more involved.
  • I come from a family of Contractors starting with my father.

Websites

Timeline

Front Desk Receptionist

Adesa Car Auction
02.2007 - 11.2013

Deputy Director of Communications

Nassau County Sheriff's Office
02.1991 - 09.2006

Dispatcher

Stuart PD
01.1990 - 11.1990

911 Dispatcher, Records & ID

Martin County Sheriff's Office
07.1982 - 02.1990

Dispatcher-Trainer

Kissimmee Police Department
06.1979 - 05.1982

High School Diploma -

St Cloud High School

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